User`s guide

Troubleshooting 300
Synapse User’s Guide
Single-zone OHP on FXS is
not working.
There may be a problem with
the connection between the
FXS port and the OHP
system.
 Verify the connection between the FXS port and your OHP
system.
See “[ATA] Overhead Paging Overview” in the
Synapse Administrator’s Guide at
www.telephones.att.com/
synapseguides for background and for
configuration instructions.
 Verify that your paging equipment is connected to FXS 1
or FXS 2. If not, connect it, or change the OHP
configuration in the WebUI if your OHP equipment is
intended to be connected to the AUX OUT jack.
 Verify the OHP configuration:
a. As administrator, log into the WebUI.
b. Click System Settings –> Overhead Paging.
c. Verify that Paging is set to Enable.
d. Verify that the Paging System Type is set to Single
Zone.
e. Verify that Select Paging Port is set to FXS 1 or FXS
2 and that your OHP system is physically plugged into
the FXS port with the same number.
f. Click .
Symptom Probable Cause Corrective Action ATA OHP Troubleshooting