User`s guide

Troubleshooting 299
Synapse User’s Guide
Single-zone OHP on FXS is
not working and the FXS LED
(right of the ATA LCD screen)
for the FXS port that is used
for the OHP equipment is
solid GREEN.
The ATA has detected a
cable connected to an FXS
port. The paging equipment
should be broadcasting the
announcement, so there
could be a problem with the
OHP equipment.
 Refer to your OHP product documentation for installation
and configuration instructions.
 Verify the OHP configuration:
a. As administrator, log into the WebUI.
b. Click System Settings –> Overhead Paging.
c. Verify that the Paging System Type is set to Single
Zone.
d. Verify that Select Paging Port is set to FXS 1 or
FXS 2 and that your OHP system is physically
plugged into the FXS port with the same number.
e. Click .
The OHP has answered the
page request and the page
beep will soon sound, if it
hasn't already sounded.
 Verify the connection between the FXS port and your OHP
system.
See “[ATA] Overhead Paging Overview” in the
Synapse Administrator’s Guide at
www.telephones.att.com/
synapseguides for background and for
configuration instructions.
 Verify your paging equipment configuration. Check to see
if the OHP system has settings that need to be adjusted
to work with Synapse.
Symptom Probable Cause Corrective Action ATA OHP Troubleshooting