User`s guide

Troubleshooting 296
Synapse User’s Guide
Single-zone OHP on AUX
OUT is not working and the
AUX OUT LED (right of the
ATA LCD screen) is solid
GREEN and the WebUI is
configured for paging
through the AUX OUT jack.
The ATA has detected a
cable connected to the AUX
OUT jack. There may be a
problem with your paging
equipment or its
configuration.
 Refer to your OHP product documentation for installation
and configuration instructions.
Single-zone OHP on AUX
OUT is not working and AUX
OUT LED (right of the ATA
LCD screen) is solid RED.
The OHP is configured for
use, but no connector is
detected in the jack.
 Verify that your paging equipment is connected to AUX
OUT. If not, connect it, or change the OHP configuration
in the WebUI if your OHP equipment is intended to be
connected to an FXS port.
See “[ATA] Overhead Paging Overview” in the
Synapse Administrator’s Guide at
www.telephones.att.com/
synapseguides for background and for
configuration instructions.
 To isolate OHP-related problems, connect PC speakers to
the AUX OUT jack configured for paging. If the page is
broadcast through the speakers when paged, refer to the
documentation that came with your OHP.
 Verify your paging equipment configuration. Check to see if
the OHP system has settings that need to be adjusted to
work with Synapse. Refer to your paging equipment
documentation or to your VAR.
Symptom Probable Cause Corrective Action ATA OHP Troubleshooting