User`s guide

Troubleshooting 293
Synapse User’s Guide
Overhead paging (OHP) is
not working. (Continued)
The OHP may not be properly
installed.
 For OHP equipment connected to an FXS port, verify
WebUI configuration.
a. Connect a corded phone to the FXS port configured
for paging.
b. Verify that the phone rings when paged.
c. If the phone does not ring, there is a problem with the
WebUI configuration or the installation at the ATA.
d. If the phone rings, the configuration allows
communication with the OHP, verify your paging
equipment:
 Does it have power?
 Is it turned on?
 Refer to your paging equipment
documentation if there are still problems.
With multi-zone paging, no
paging zone includes
Overhead Page.
Multi-zone paging does not
allow a combination of OHP
equipment and Desksets
within one paging zone.
 Page OHP zones separately from Desksets.
Unable to make phone calls
on the extension configured
for the FXS OHP jack.
System limitation.
 Once an FXS is configured for OHP, it cannot be used for
audio calls, nor will it receive voice calls.
Symptom Probable Cause Corrective Action ATA OHP Troubleshooting