User`s guide
Troubleshooting 291
Synapse User’s Guide
MoH audio is interrupted. Hold Announcement is
enabled.
The Hold Announcement is a feature that repeats a
recorded audio clip at regular intervals during MoH.
See “Hold Settings and [ATA] Music on Hold (MoH)”
in the Synapse Administrator’s Guide at
www.telephones.att.com/
synapseguides.
My audio player jack is not
the same size as the supplied
audio cable.
Your audio device does not
have a 3.5mm audio out jack.
Use a different audio cable with ends to fit your audio
device and the 3.5mm AUX IN jack on the ATA.
Symptom Probable Cause Corrective Action ATA MoH Troubleshooting