User`s guide
Troubleshooting 288
Synapse Userโs Guide
[ATA] Music on Hold (MoH) Troubleshooting
Symptom Probable Cause Corrective Action ATA MoH Troubleshooting
Music on Hold (MoH) is not
playing and the AUX IN LED
(right of the ATA LCD screen)
is OFF.
MoH is disabled.
๎ In the WebUI: Click System Settings โ> Hold Settings,
set Select Port to be ATA: AUX IN and click .
MoH is not playing and the
AUX IN LED (right of the ATA
LCD screen) is solid RED, but
MoH is enabled in the WebUI
and no connected equipment
is detected in AUX IN.
MoH not properly connected.
๎ Verify that an audio source is connected to AUX IN on the
ATA and power is applied.