User`s guide
Troubleshooting 287
Synapse User’s Guide
ATA screen displays Synch
Failed.
The ATA was disconnected,
then reconnected after
configuration changes were
made to the system.
Refer to “Reintroducing a Gateway or ATA Into the
System” on page 246.
ATA screen displays Synch
Failed. (Continued)
The ATA was configured on
another network or has
returned to the Synapse
system after being deleted
from the system.
Reset to factory defaults by using a paper clip to press
and hold the reset switch (located on the front of the unit)
for more than five seconds. See “Reintroducing a Gateway
or ATA Into the System” on page 246.
ATA is not active
immediately after a power
interruption.
The ATA needs time to
restore service.
Allow at least 30 seconds for the ATA to boot up again
after a power failure.
Symptom Probable Cause Corrective Action ATA General Troubleshooting