User`s guide

Troubleshooting 276
Synapse User’s Guide
Handset does not receive
incoming calls. (Continued)
Incoming call notifications do
not reach the Handset.
 Confirm that your Handset is registered to the Deskset. At
the Deskset, press MENU –> User Settings –> Cordless
Settings. If the Handset is registered, the screen displays
1. Handset (Registered).
 At the Handset, verify that the Handset is registered. Press
OPTIONS –> Settings –> Product ID and check that the
screen displays Registered: YES.
 Verify that the extension numbers are the same on both
the Deskset and Handset Idle displays. If they do not
match, the Handset is registered to another Deskset.
 You might be out of range of the Deskset; move closer.
 If the Handset does not ring for an incoming call, press
Volume on the side of the Handset to increase ringer
volume.
Unable to locate Handset
using on the
Deskset.
The Handset is not
registered.
 If the soft key does not appear on the Deskset,
then the Handset is not registered. On the Deskset, press
MENU –> User Settings –> Cordless Settings –>
Handset –> Register.
The Handset battery is dead
or the Handset is out of
range.
 Move the Handset closer to the Deskset.
 Place the Handset into the charger.
Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting