User`s guide

Troubleshooting 275
Synapse User’s Guide
Unable to make outside calls. The Handset cannot
communicate with the
Deskset.
 First, ensure that the Deskset can make outside calls. If it
cannot, consult “Deskset Troubleshooting” on page 262.
 Confirm that your Handset is registered to your Deskset.
On the Handset, press OPTIONS –> Settings –> Product
ID and check that the bottom line reads Registered:
YES.
 You might be out of range of the Deskset; try moving
closer. If you see the Idle screen, then the Handset is
successfully communicating with the Deskset.
Handset does not receive
incoming calls.
The incoming call
notifications have been
suppressed.
 Ensure that the Deskset can receive incoming calls. If it
cannot, consult “Deskset Troubleshooting” on page 262.
 Verify that Do Not Disturb is off. Make sure that
is not in the top right corner of the Handset display. Turn
this feature off by using the Deskset Idle screen soft keys.
 Verify that Call Forward All is off. Make sure that
is not in the top right corner of the Handset display. Turn
this feature off by using the Deskset Idle screen soft keys.
Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting