User`s guide

Troubleshooting 274
Synapse User’s Guide
Extension number does not
match the Deskset.
The Handset has been
registered to another
Deskset.
1. Check the Deskset to see if a Handset has been
registered. If so, deregister it. On the Deskset, press
MENU –> User Settings –> Cordless Settings –>
Handset –> DeReg.
2. Deregister your Handset. On the Handset, press
OPTIONS –> Settings –> Deregister.
3. Start the registration process again. Register the Handset
at the Deskset. Press MENU –> User Settings –>
Cordless Settings –> Handset –> Register.
Unable to create new
Directory or Quick-Dial entry.
This feature is not supported
on the Handset.
Although you can access the Directory or Quick Dial on
the Handset, creating, deleting, or editing entries can only
be done on the Deskset or WebUI.
Handset registration is not
working.
The Handset and the Deskset
are not communicating with
each other.
Confirm you have placed the Handset in the charger and
check that the screen on the Handset turns on before you
press the soft key on the Deskset.
If registration does not start, try lifting the Handset out of
the charger for a few seconds before placing it back.
The Handset may indicate that it is registered but the
Deskset indicates that it is not registered.
z Deregister the Handset at the Handset. Press
OPTIONS -> Settings –> Deregister.
z Register the Handset at the Deskset. Press MENU –>
User Settings –> Cordless Settings –> Handset
> Register.
Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting