User`s guide

Troubleshooting 273
Synapse User’s Guide
Cordless Handset Troubleshooting
For more information about the corrective actions recommended in this troubleshooting section, see the Synapse
Administrator’s Guide at
www.telephones.att.com/synapseguides.
Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting
Handset does not work at all
(LCD is black).
There is no power to the
device.
 Confirm the battery is installed and charged correctly.
 Place the Handset into the accessory charger. Ensure the
charger is securely plugged into an outlet not controlled
by a wall switch. The Charge LED on the accessory
charger should light and the Handset display should
indicate that the Handset is charging.
 Verify that the charger’s AC power outlet has power, such
as plugging in some other AC device. If nothing works,
contact an electrician or use another power outlet.
 If the battery is completely depleted, it can take up to 10
minutes to charge the battery before the low battery icon
displays on screen.