User`s guide
Troubleshooting 272
Synapse User’s Guide
Unable to locate the
Cordless Handset from the
Deskset.
The Cordless Handset’s
battery is dead or the
Cordless Handset is out of
range or not registered.
Charge the Cordless Handset battery.
If does not appear on the Deskset Idle screen,
then the Cordless Handset is not registered. Register the
Handset at the Deskset. Press MENU –> User Settings –
> Cordless Settings –> Handset –> Register.
You deregistered the
Cordless Handset on the
Handset, but the Deskset still
indicates it is registered.
Deregister the Cordless Handset on the Deskset.
On the Deskset, press MENU –> User Settings –>
Cordless Settings. If the Handset is registered, the
screen indicates 1. Handset (Registered). Press
SELECT to deregister the Handset.
You are told to restore
Deskset factory defaults.
The Deskset needs to be
reset.
Reset the Deskset. Insert a pen or paper clip into the reset
hole and press for more than five seconds.
The menu does not work. There may be no power or
the Deskset may need to be
reset.
If the screen is blank, verify that power is applied.
Reset the Deskset. Insert a pen or paper clip into the reset
hole and press for more than five seconds.
The screen displays Synch
Failed.
The Deskset synch failed
when trying to connect to
the system.
Reset the Deskset. Insert a pen or paper clip into the reset
hole and press for more than five seconds.
Symptom Probable Cause Corrective Action Deskset Troubleshooting