User`s guide

Troubleshooting 269
Synapse User’s Guide
Unable to transfer call to
outside phone number.
Transferring to an outside
phone number has been
disabled, or no lines are
available.
Check that transferring to an outside phone number has
been enabled.
See “Call Forward-NA to an Outside Phone
Number” in the Synapse Administrator’s Guide at
www.telephones.att.com/
synapseguides.
Ensure that the Gateway is connected to the network.
All PSTN lines may be in use. If so, try again later.
Caller ID is not working. The
display shows and
a digit for the name, and the
same digit for the phone
number.
Your organization does not
subscribe to caller ID service
or you have DSL phone lines
without filters installed.
Caller ID is a subscription service. You must subscribe to
this service from your local telephone service provider for
this feature to work on your phone.
The caller must be calling from an area that supports
caller ID.
Both you and your caller’s telephone companies must use
caller ID compatible equipment.
If you have DSL phone lines, confirm that you have a DSL
filter plugged in between each Deskset and DSL wall jack.
DDNs (Directory Dial
Numbers) do not dial out
properly from the Call Log.
This system does not support
DDN.
DDNs in the Call Log are treated like all other caller ID
phone numbers.
I am unable to record a
prompt.
The selected Deskset is set
up to forward all calls.
Select a different Deskset to record the greeting.
Disable the call forwarding on the selected Deskset.
Symptom Probable Cause Corrective Action Deskset Troubleshooting