User`s guide

Troubleshooting 268
Synapse User’s Guide
Deskset does not
automatically forward a call
to an outside phone number.
Forwarding to outside phone
number has been disabled or
Call Forward All settings are
incorrect.
 Check that forwarding to an outside phone number has
been enabled.
See “Call Forward-NA to an Outside Phone
Number” in the Synapse Administrator’s Guide at
www.telephones.att.com/
synapseguides.
 Check that Call Forward All is on ( should appear
in the top right corner of the screen while in Idle mode).
 Ensure that a valid outside number has been entered as a
destination number. Entering a 9 before the number is not
necessary.
 Confirm that Call Forward All Target is set to .
Unable to manually forward
a call to Voicemail.
Calls forwarded to a Ring
Group cannot be forwarded
to Voicemail by a Deskset
user.
 The system administrator can designate a Deskset as a
forwarding destination if the call is unanswered. If that
Deskset does not answer the forwarded call, the call will
be forwarded again according to that Deskset’s settings.
Unable to transfer call to
extension.
The extension is unavailable.
 Check if the destination extension is disconnected from
the network.
 Ensure that the extension exists.
 All the destination extension’s lines may be busy.
 If the party you have on hold hangs up, call back and start
the transfer process again.
Symptom Probable Cause Corrective Action Deskset Troubleshooting