User`s guide

Troubleshooting 267
Synapse User’s Guide
Deskset does not
automatically forward a call
to another extension.
The Call Forward All settings
are incorrect.
 Check that Call Forward All is on ( should appear
in the top right corner of the screen while in Idle mode).
 Ensure that a valid extension number has been entered as
a destination extension.
 Confirm that the Call Forward All Target is set to .
Calls dropped. Restoring Deskset settings
while that extension is in use
will cause all calls to be
dropped.
 Avoid updating software or restoring Deskset settings
when a user is likely to be using the phone.
The network is down.
 Ensure that the Ethernet cable is securely plugged into
the network port beneath your Deskset labeled and
that the other end is plugged into your office LAN.
The Deskset extension was
changed during the call.
 Contact your system administrator. If changes were made
to your extension while you were on a call, that call will
be dropped.
Symptom Probable Cause Corrective Action Deskset Troubleshooting