User`s guide

Troubleshooting 266
Synapse User’s Guide
Deskset is not active
immediately after a power
interruption.
The system needs time to
restore service.
 Allow at least one minute for the system to boot up again
after a power failure.
My PC, which is connected to
the LAN through the Deskset,
briefly loses its network
connection.
For PCs connected to the
LAN through Desksets,
disruption to the Deskset
operation affects the PC. For
example, when the Deskset
restarts (possibly due to a
software upgrade) the
connection to the LAN will
be temporarily lost.
 If the PC is connected to the Deskset, and if the PC is
connected to an Uninterruptible Power Supply (UPS), plug
the Deskset into the UPS.
 Use separate Ethernet connections for the Deskset and
the computer.
Deskset does not receive
Voicemail.
Calls are not being directed
to Voicemail, or the
Voicemail memory is full.
 Verify that Call Forward All is off. Make sure that
is not in the top right corner of the Deskset display. Turn
this feature off by using the Deskset Idle screen soft keys.
 Check the Call Forward – No Answer setting (in Admin
Settings). Calls may be forwarding to another phone
number instead of Voicemail.
 Check your available Voicemail memory. You may need to
delete some messages to create space.
Number of new messages or
all messages does not match
on Cordless Handset and
Deskset.
Cordless Handsets registered
to Desksets that have access
to Group Mailboxes do not
recognize the messages in
the Group Mailboxes.
 None. The optional Cordless Handsets do not have access
to Group Mailboxes. Therefore, Group Mailbox messages
do not accrue on the Handset.
Symptom Probable Cause Corrective Action Deskset Troubleshooting