User`s guide

Troubleshooting 263
Synapse User’s Guide
Deskset screen displays
Synch Failed.
The Deskset was
disconnected, then
reconnected after
configuration changes were
made to the system.
 Refer to “Reintroducing a Deskset Into the System” on
page 244.
The Deskset has returned to
the system after being
deleted from the system.
 Refer to “Reintroducing a Deskset Into the System” on
page 244.
The Deskset was configured
on another network.
 To save your local settings, back up the Deskset. Then
reset the Deskset to factory defaults: insert a pen or paper
clip into the reset hole and press for at least five seconds.
 Restore your settings after restarting.
The same Deskset extension
number already exists.
 Reset the Deskset to factory defaults without the network
cable connected.
A Deskset from another
system was connected to the
current system.
 Reset the Deskset to factory defaults without the network
cable connected.
Other Desksets do not
appear in the extension list.
The Deskset is not connected
to the same subnet as the
other Desksets.
 Verify that the first two sections of the IP address (the
portion before the second “dot”) match the IP addresses
of the other Desksets or that the subnets are set up to
communicate with each other. Press MENU and then 4 at
a Deskset to find the IP address.
 If the other Desksets have been assigned static IP
addresses, you may have to assign your Deskset a static
IP address to match the other Desksets.
Symptom Probable Cause Corrective Action Deskset Troubleshooting