User`s guide

Troubleshooting 260
Synapse User’s Guide
Gateway screen displays
Synch Failed.
The Gateway was
disconnected, then
reconnected after
configuration changes were
made to the system.
 Refer to “Reintroducing a Gateway or ATA Into the
System” on page 246.
Gateway screen displays
Synch Failed. (Continued)
The Gateway was configured
on another network or has
returned to the system after
being deleted from the
system.
 Reset to factory defaults by using a paper clip to press
and hold the reset switch (located on the front of the unit)
for more than five seconds. See “Reintroducing a Gateway
or ATA Into the System” on page 246.
The maximum number of
Gateways for the site has
been reached. A system can
have only four Gateways.
 A Gateway must be removed from the network and
deleted from the system before another Gateway can be
added.
Deskset cannot make or
receive phone calls and the
Gateway screen displays
Synchronizing....
The Gateway and the
Deskset are on different
subnets.
 The Gateway may display Synchronizing… for a few
seconds. This is normal and does not indicate a problem.
 If this Gateway is the first device on the network,
Synchronizing... displays continuously until another
device is connected to the network.
 If you need to use static IP addresses, ensure that all
system devices and any PCs from which you access the
WebUI have static IP addresses that are on the same
subnet.
Symptom Probable Cause Corrective Action Gateway Troubleshooting