User`s guide

Troubleshooting 258
Synapse User’s Guide
Calls directed to the
operator are misdirected.
You deleted an old Deskset
and replaced it with a new
one. Even though you backed
up the Deskset settings first
and restored them to the
new Deskset, the system
operator assignment must be
redone.
 If you remove a Deskset from the system, any system
settings, such as operator assignment to that extension,
will change to the lowest-numbered extension.
The Auto Attendant does not
send calls to the correct
extension.
You deleted an old Deskset
and replaced it with a new
one. Even though you backed
up the Deskset settings first
and restored them to the
new Deskset, the Auto
Attendant settings for that
set were deleted.
 If you remove a Deskset from the system, any Auto
Attendant menu assignment to that extension will revert
to “None”.
 Review your Auto Attendant settings:
a. Log in as administrator.
b. Click System Settings, then Auto Attendant, then
General Settings in the navigation menu at left.
Symptom Probable Cause Corrective Action General Troubleshooting