User`s guide

Troubleshooting 255
Synapse User’s Guide
Device is sluggish,
unresponsive, or behaving
unusually.
The device encountered an
unexpected problem.
 Disconnect the power to the device, wait a few minutes,
then reconnect the power and wait for the device to boot
up.
OR
Press the reset switch for less than five seconds.
WebUI is unresponsive. The device encountered an
unexpected problem.
1. Close the unresponsive web browser, reopen the browser,
and log back in.
2. If this does not work, try again using the IP address of a
Deskset that is connected to the PC you are using.
3. If this does not work, try closing the browser and waiting
10 minutes before logging back in.
System clock displays
incorrect time.
Lack of internet access for
current time data.
1. As administrator, log into the WebUI.
2. Click System Basic Settings in the WebUI navigation
menu at left.
3. In the System Time/Date Options section, specify a
local Network Time Protocol (NTP) Server, or manually set
the time.
4. Click .
Symptom Probable Cause Corrective Action General Troubleshooting
Pressing the switch for more than five seconds
will erase all data and settings.