User`s guide

Troubleshooting 253
Synapse User’s Guide
Internet connection or
access to the local network
on my computer does not
work after installing the
Deskset.
The Ethernet cords are not
installed correctly.
 Check that the Ethernet cord from the computer is
plugged into the Deskset port labeled . A second
Ethernet cord should be plugged into the Ethernet port on
the Deskset marked with the other end plugged
into your LAN.
My PC is slower now that I
have connected it to the LAN
through the Deskset.
A computer connected
through the Deskset will be
limited to 100 Mbits/s.
 Use separate Ethernet connections for the Deskset and
the computer so that the computer can take advantage of
the network’s greater bandwidth.
My PC, which is connected to
the LAN through the Deskset,
briefly loses its network
connection.
For PCs connected to the
LAN through Desksets,
disruption to the Deskset
operation affects the PC. For
example, when the Deskset
restarts (possibly due to a
software upgrade) the
connection to the LAN will
be temporarily lost.
 If the PC is connected to the LAN through the Deskset,
avoid updating software or restoring the Deskset settings
when a user is at the workstation.
 If the PC is connected to the Deskset, and if the PC is
connected to an Uninterruptible Power Supply (UPS), plug
the Deskset into a UPS.
 Use separate Ethernet connections for the Deskset and
the computer.
Device does not connect
with other Synapse devices.
Device has previous data and
settings that are now
inconsistent with current
system settings.
 Erase all Deskset data and settings by pressing the reset
button on the bottom of the Deskset for more than five
seconds.
 The Ethernet cable may be connecting the Network port
on the bottom of the Deskset, marked , to another
system device, rather than to the Network. Make sure the
Ethernet cable is attached to the LAN.
Symptom Probable Cause Corrective Action General Troubleshooting