User`s guide

Troubleshooting 251
Synapse User’s Guide
You hear static, sudden
silences, gaps in speech, or
garbled speech.
You may be experiencing
network problems.
 Your LAN administrator should ensure the following
minimum guidelines are met:
z A switched network topology is recommended (using
standard 10/100 Ethernet switches that carry traffic
at a nominal rate of 100 Mbit/s).
z The office network infrastructure should use Cat5
wiring.
 Do not connect a network server PC to the PC port on the
Deskset.
 Make sure the network cable is solidly plugged in. If you
tug on the cable, the plug should remain inserted.
Calls are dropped. Restoring the Deskset
settings while that extension
is in use will cause all calls
to be dropped.
 Avoid updating software or restoring the Deskset settings
when a user is at the workstation.
A call is forwarded or
transferred to an outside
telephone number and the
call is disconnected.
Telephone line to telephone
line call times have been
restricted. Calls that are
forwarded or transferred to
an outside phone number
use two PSTN lines for the
duration of the call. To avoid
tying up two PSTN lines,
these calls are on a timer.
 The System Administrator cam modify the call forward
timing.
Symptom Probable Cause Corrective Action General Troubleshooting