User`s guide

Troubleshooting 250
Synapse User’s Guide
WebUI reverts to Log–in
page after clicking a
navigation link.
The browser is not checking
for newer version of pages.
 Ensure that your Internet browser is working normally. It
may not be automatically caching pages. For example, in
Internet Explorer 6, click Tools –> Internet Options. Then
under Temporary Internet files, click Settings. Under
Check for newer versions of stored pages, select
Automatically.
Changes made to System
Configuration from WebUI
are not saved.
More than one person is
using the WebUI to change
System Configuration at the
same time.
 Make sure only one person logs on as the administrator
at a time.
An extension number was
not changed correctly.
That extension may have
been on a call while the
extension number was
changed in the WebUI, or
someone tried to change the
extension number to a
number that was already
being used.
 Change the extension number again. Make sure no one is
using that extension while you are changing its settings.
 Make sure that new extension number is not already being
used.
Outside caller cannot find
extension in Company
Directory.
The user for that Deskset has
not recorded a Personal
Name.
 Record a name at the Deskset. Press MENU –> User
Settings –> Name Recording to record a Personal
Name to be played to callers.
A first and last name have
not been entered into the
Extension List.
 The System Administrator must enter extension names.
Symptom Probable Cause Corrective Action General Troubleshooting