Synapse™ User’s Guide © 2010 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered.” are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse™ is a trademark of Advanced American Telephones. Issue 2.
Synapse User’s Guide CONTENTS Preface...................................................................................................................................................................... 11 Topic Navigation ........................................................................................................................................................................................................................................12 Text Conventions ...................................
Synapse User’s Guide [Handset] SB67040 Cordless Handset (Optional) ....................................................................................................................................................................32 [Handset] Cordless Handset Description.....................................................................................................................................................................33 [Handset] Cordless Handset Liquid Crystal Display (LCD) ................
Synapse User’s Guide Settings..................................................................................................................................................................... 65 Deskset Menu ..............................................................................................................................................................................................................................................66 Deskset Settings............................................
Synapse User’s Guide [Handset] Cordless Handset Settings.............................................................................................................................................................................................97 [Handset] Setting Contrast .................................................................................................................................................................................................98 [Handset] Setting the Sounds ............
Synapse User’s Guide Directory.................................................................................................................................................................128 Using the Directory................................................................................................................................................................................................................................ 129 Viewing Directory Entries ...........................................
Synapse User’s Guide Call Log...................................................................................................................................................................166 Using the Call Log.................................................................................................................................................................................................................................. 167 Managing Missed Calls..............................................
Synapse User’s Guide Call Screening .......................................................................................................................................................................................................................................... 199 Auto Answering ..............................................................................................................................................................................................................................
Synapse User’s Guide [Handset] Parking a Call ................................................................................................................................................................................................... 227 Parking an Active or Held Call............................................................................................................................................................................... 227 [Handset] Retrieving a Parked Call From Any Extension...
Synapse User’s Guide Cordless Headset Troubleshooting................................................................................................................................................................................................ 281 ATA Troubleshooting ............................................................................................................................................................................................................................
Synapse User’s Guide PREFACE This user’s guide provides instructions for using your Synapse telephone and its optional accessories. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage. Before using this AT&T product, please read “Appendix D: Important Safety Instructions” on page 321 of this guide.
Synapse User’s Guide Topic Navigation This user’s guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions within the user’s guide. Back to Table of Contents Click on the page heading to move to the Table of Contents. Task Link Click on this link to move to the beginning of the instructions for this task. Back to Last Page Viewed Figure 1.
Synapse User’s Guide Figure 2 illustrates the navigation features of Adobe® Reader. Adobe Reader Find (Ctrl +F) Enter words or phrases that you want to find in this document. Adobe Reader Search Select Edit –> Search... on the Menu bar to open this tool which creates a list of all instances of a word or phrase. You can also search all files in any folder. Adobe Reader Navigation Click on a bookmark to go to the first page of the listed topic. Figure 2.
Synapse User’s Guide Text Conventions Table 1 lists text formats and their uses. Table 1. Description of Text Conventions Text Format Description Screen Identifies text that displays on the screen in a menu or prompt. HARD KEY or DIAL-PAD KEY Identifies a hard key, including the Dial-Pad keys. Identifies a soft key. Figure 1, Table 1 Identifies a figure or table. “Topic Navigation” on page 12 Identifies a hyperlink to another part of this document or, if it begins with ”www”, an internet web site.
Synapse User’s Guide Deskset and Optional Cordless Handset Menu Navigation To access items in the menus, you can either use the Navigation key to highlight the function and press SELECT or press a numeric key on the dial pad. The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function.
Synapse User’s Guide C HAPTER 1 OVERVIEW The Synapse™ Business Phone System from AT&T is for businesses that need up to 50 extensions. This system is scalable from 1 to 16 outside lines, so as your business grows, your phone system can too. The Synapse Business Phone System provides simplicity without sacrifice—it's simple to install, manage, and use, without sacrificing any of the features you need and expect from a business telephone system.
Synapse User’s Guide The Synapse system includes: 1 1. AT&T SB67010 PSTN Gateway — The Gateway provides access to outside phone lines. 2. AT&T SB67030 Deskset — The system supports up to 50 Desksets. 3. AT&T SB67040 Cordless Accessory Handset (Optional) — The Cordless Handset duplicates many of the Deskset features and provides a high degree of mobility. 4. AT&T TL7600 Cordless Headset (Optional) — The Headset lets you work while you talk. 5.
Synapse User’s Guide The system shown in Figure 3 differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing Local Area Network (LAN). Figure 3.
Synapse User’s Guide SB67030 Deskset You can use the Deskset alone, or with the optional accessories: SB67040 Cordless Handset and TL7600 Cordless Headset. Deskset Description Figure 4 identifies and describes the display and key functional areas for the Deskset. Liquid Crystal Display (LCD) Provides controls and information for using the Deskset. Voicemail Indicator Illuminates when there are new Voicemail messages. Call Appearance Five keys that access active calls and held calls.
Synapse User’s Guide Deskset Idle Screen Figure 5 identifies the basic elements and describes the call functions displayed on the Idle screen. The Idle screen displays when the system is first turned on and when there is no call activity. The display is backlit when you are using it, but the backlight turns off 30 seconds after the most recent button press. . Date Visible on the Idle and Call Appearance screens.
Synapse User’s Guide Deskset Soft Keys The Deskset provides soft keys as illustrated in Figure 4 on page 19. The soft key labels change according to the current task. For example, if you are forwarding a call, the key labels displayed are different from those displayed if you are making a call. Some features have more than four soft key labels available. To view the additional key labels, press or .
Synapse User’s Guide Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figures 6 and 7. Figure 7. Example of Call Forward On Figure 8. Example of DND On Status messages include: Displays Displays Displays Displays Displays Displays when when when when when when Call Forward All is on. Do Not Disturb is on. Auto Answer is on. the ringer is silenced. less than five minutes of Voicemail recording time is available. Voicemail is full.
Synapse User’s Guide Deskset Call Appearances The five Call Appearance keys and icons, as shown in Figure 9, allow you to manage your calls. The Deskset presents call information next to the Call Appearance keys at the side of the display. When there is an incoming call, the Call Appearance Light-Emitting Diode (LED) on the key flashes. The system displays icons on the LCD screen to identify the status of each call. Press the or Navigation key to move the highlight. The soft keys change accordingly.
Synapse User’s Guide Deskset Call Appearance Icons Call Appearance icons show call status. The Deskset displays five Call Appearance icons for the five keys, allowing you to handle up to five simultaneous calls. If a sixth call comes in to a Deskset, that call is forwarded to the destination defined by your system administrator.
Synapse User’s Guide Table 3. Deskset Call Appearance Icons (Continued) Icon Status Icon Status Cordless Handset Conference On Hold This icon indicates that the optional Cordless Handset is currently in control of operations. Flashes when a conference call is on hold. Message Recording This icon indicates that a message is being recorded. Deskset Call Appearance Operation When there is an incoming call, information about the new call takes over the display.
Synapse User’s Guide Deskset Call Appearance Timer The Call Appearance Timer displays the duration of the current state of the call, such as how long the call has been held. Deskset Call Appearance LEDs The Call Appearance LED flash patterns indicate call status as described in Table 4. Table 4.
Synapse User’s Guide Deskset Hard Keys The hard keys include the standard telephone numeric keys and a set of function keys defined in Figure 10. . Numeric Keys MENU Accesses the configuration menu. SELECT Usually selects a highlighted option. Highlighted phone numbers are dialed. Navigation Moves the cursor up/down/left/ right on the display. CANCEL Cancels the most recent operation and returns to previous function. DIRECTORY Accesses the Directory. CALL LOG Accesses the incoming Call Log.
Synapse User’s Guide Deskset Dial-Pad Entry Use the dialing keys to enter alphabetical characters into a text field. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters, as shown in Figure 11. The keys function as follows: 1. Pressing the dialing key once enters the upper case first letter on the key. 2. Pressing the dialing key twice enters the upper case second letter on the key. 3.
Synapse User’s Guide Deskset Confirmation Screens Confirmation screens require that you confirm a choice by pressing shown in Figure 13. or , as Messages Are you sure you want to delete all messages? Yes to delete all messages. No to cancel. Yes Press Press No Figure 13. Confirmation Screen Deskset Notification Screens Notification screens appear briefly to alert you that an action has been completed, provide a status update, or give a warning, as shown in Figure 14.
Synapse User’s Guide Using the Deskset Speakerphone When the speakerphone is active, the SPEAKER hard key is backlit. To use the speakerphone: To initiate a call, press SPEAKER. The key becomes backlit and you hear dial tone. Begin dialing. To end a call, press SPEAKER. The key backlight goes out. During an active call, if you are using the corded handset or any corded or Cordless Headset, pressing SPEAKER switches audio to the speakerphone.
Synapse User’s Guide Auto Attendant Information The Synapse telephone system features an Auto Attendant that allows a caller to be automatically transferred to a Synapse extension without the intervention of a receptionist. The system features an interactive voice menu to guide callers to the desired extension. You may want to give your extension number to frequent callers so they can easily get through to your extension when the Auto Attendant answers their calls.
Synapse User’s Guide [Handset] SB67040 Cordless Handset (Optional) This optional Cordless Handset, shown in Figure 16, supports most functions of the Deskset, including hands-free speakerphone, once it is registered to your Deskset. Use your AT&T SB67030 Deskset to register your Cordless Handset. See “To register the SB67040 Cordless Handset:” on page 87. Figure 16.
Synapse User’s Guide [Handset] Cordless Handset Description Figure 17 and Figure 18 on page 34 illustrate and describe the Handset keys and the corded headset jack. Soft Keys Labels in the display change according to the current task. Belt Clip Attaches here. PHONE Starts or answers a call. OFF Ends current call. Headset Jack (on side) Lift the rubber flap to insert an optional 2.5 mm corded headset into the jack. VOLUME (on side) Decreases and increases the ringer or incoming voice volume.
Synapse User’s Guide SELECT Selects an option out of a menu or list. Liquid Crystal Display (LCD) Provides instructions and status information. Navigate Left Scrolls or cycles through list entries. Performs backspace function. Use during message playback to jump back eight seconds in message. Adjusts display contrast level. Navigate Up Scrolls through list entries. Highlights new messages or new calls in Idle mode. Use during message playback to play previously numbered message.
Synapse User’s Guide [Handset] Cordless Handset Liquid Crystal Display (LCD) The Idle screen shown in Figure 19 displays when the Handset screen is on with no active or held calls. Time and Date. Extension Number and Name. The extension number and name for this Handset. New Messages. Number of new messages. Press SELECT when highlighted to see a Message Review screen similar to the one shown in Figure 204 on page 160. Once a new message is reviewed, the notification on the Idle screen changes.
Synapse User’s Guide [Handset] Cordless Handset LCD Screen Types The Handset provides several types of screens to assist you, as shown in Table 5. Table 5. Cordless Handset Screen Types The highlighted entry in the Incoming Call screen displays name and number (if available). The other entries display name only.
Synapse User’s Guide Table 5. Cordless Handset Screen Types (Continued) 12:30p Feb 23 SETTINGS EXT 249 1. Display John Smith 2. Sounds 3. Restore Default 2 Missed Calls 4. Deregister 5 New MSGs EXIT Interaction Screen Overview Interaction screens display lists of choices you can make. To access items in the Handset menus, you can either use the Navigation key to highlight the function and press SELECT or press a numeric key on the dial pad.
Synapse User’s Guide [Handset] Cordless Handset Soft Keys The Handset provides soft keys as illustrated in Figure 19 on page 35. The Handset soft keys provide a variety of functions determined by the current action. If you are forwarding a call, for example, the soft keys displayed are different from those displayed if you are making a call. See “Appendix A: Soft Keys” on page 313 for an alphabetical list of the labels that appear above the soft keys.
Synapse User’s Guide Table 6. Cordless Handset Screen Icons (Continued) Icon Overview Function Description Speaker or page Appears when user switches to speakerphone or when paging. Headset in use Appears when a Headset is on a call. Voicemail message Appears in the Call Log to indicate that a caller has left a Voicemail message. Message playback navigation Present during message playback to indicate that there are additional messages before or after this one.
Synapse User’s Guide [Handset] Using the Cordless Handset Speakerphone When the speakerphone is active, the SPEAKER hard key is lit. In Idle or Dial mode, this hard key behaves like PHONE, except that audio is from the speakerphone. To use the speakerphone: Graham Bell 1-9-232-555-0176 To initiate a call, press SPEAKER. The key becomes lit, you hear a dial tone, and the screen shown in Figure 20 displays. You can dial. To end a call, press OFF. Pressing SPEAKER does not hang up calls.
Synapse User’s Guide [Handset] Switching Between Deskset and Cordless Handset When you are on a call at a Deskset and you need to move away from the Deskset, switch the call to the Cordless Handset. [Handset] To switch a call from Deskset to Handset: On the Handset, press PHONE. The Deskset-in-use notification screen shown in Figure 21 appears. Press on the Handset. [Handset] To switch a call from Handset to Deskset: On the Deskset, press the lit Call Appearance key, or press SPEAKER.
Synapse User’s Guide [Handset] SB67030 Deskset/SB67040 Cordless Handset Comparison The following Deskset features are limited on the Handset: Paging You can send pages only to all extensions (not to paging zones) from the Cordless Handset, but you cannot receive them. See “[Handset] Paging” on page 236. [ATA] If your Synapse system includes an optional Overhead Paging (OHP) system, you cannot send pages though it. View other held calls You can cycle though held calls in the Call Deck.
Synapse User’s Guide The following Deskset features are not available on the Handset: Record a Voicemail greeting Copy Call Log entries into your Personal Directory list Copy Redial numbers into your Personal Directory list Create, edit, or delete your Personal Directory list Program Quick-Dial entries Call screening Auto Answer Receive a page, page to a Page Zone, or a page to overhead paging Access to Group Mailboxes Turning DND and Call Forward All on or off.
Synapse User’s Guide [Handset] Cordless Handset Battery Charging Place the Handset in the charger when not in use. When fully charged, the Handset battery provides approximately five hours of talk time or three days of standby time. To charge the Handset battery: Charge Light Figure 22. Handset in Charger Overview Place the Handset in the charger, as shown in Figure 22. 12:00a Jan. 00 REGISTER 1/3 To register Handset: 1. Go to your Deskset. 2. Press MENU. 3.
Synapse User’s Guide [Handset] Cordless Handset Low Battery Notification When the battery is low, the Handset emits an alert tone and displays the notification screen shown in Figure 24. To handle low battery notification: 12:30p Feb 23 EXT 249 LowSmith Battery. John Please place in charger. 2 Missed Calls 5 New MSGs 1. Press to exit the notification screen. 2. Place the Handset into the charger.
Synapse User’s Guide [Handset] Cordless Handset Link Loss Notification If the Handset leaves the operating range of the Deskset, or if there is radio frequency (RF) interference, a Lost connection with Deskset notification screen displays, as shown in Figure 25, and the Handset searches for the Deskset. If the Deskset is not found within five seconds, the Searching for Deskset… notification screen displays. If you see either of these screens, move closer to the Deskset. . Figure 25.
Synapse User’s Guide [Handset] Searching a List Using the Cordless Handset Dial Pad To search for a list entry: DIR 1/48 1. OR ABC Account... 9-503-555-0194 Amy Lee Angela Martin Barry Crick LIST EXIT Figure 26. Directory Overview Press DIR to display the Directory shown in Figure 26. Press OPTIONS, then 4 to display the Extension list. 2. Pressing a Dial-Pad key causes a letter to display in the center of the Handset screen.
Synapse User’s Guide [Handset] Dial-Pad Entry Use the dialing keys to enter alphabetical characters to search the Directory and Extension lists. See “[Handset] Accessing and Managing Items in Lists with the Cordless Handset” on page 117. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters, as shown in Figure 27. The keys function as follows: 1. Pressing the dialing key once displays names starting with the first letter on the key. 2.
Synapse User’s Guide [Headset] TL7600 Cordless Headset (Optional) This optional Cordless Headset, shown in Figure 28, provides a 500-foot range and easy one-button answering once it is registered to your Deskset. Use your AT&T SB67030 Deskset to register your Cordless Headset. See “To register the TL7600 Cordless Headset:” on page 89. Figure 28.
Synapse User’s Guide [Headset] Cordless Headset Description The registration process described in the manual that comes with the Cordless Headset is not appropriate for the SB67030 Deskset, which has a different process. The correct process is described in “To register the TL7600 Cordless Headset:” on page 89. Earpiece ON/OFF VOLUME +/– Press to make and/or answer a call, and to end a call. Press the volume key on the side of the Headset to adjust the listening volume when on a call.
Synapse User’s Guide [Headset] Cordless Headset Operation Table 7. TL7600 Cordless Headset Operation Function Ringtone silencing Description Operation Press MUTE/FLASH to temporarily silence the ringtone in the Headset earpiece. This silences the ringtone without disconnecting the call. The next incoming call rings normally at the preset volume. The Headset does not have an external ringer. When you receive calls, the Headset earpiece plays a ringtone.
Synapse User’s Guide Table 7. TL7600 Cordless Headset Operation (Continued) Function Description Operation Alert tones Three short beeps. VOLUME +/– keys are pressed when the volume is already at its highest or lowest setting. The Headset is not registered and the Headset ON/OFF button was pressed. The Headset has gone out of range from the Deskset during a call. Low battery warning 1 short beep every 20 seconds. Battery getting low. Key beep 1 short beep.
Synapse User’s Guide [ATA] Analog Terminal Adapter (ATA - Optional) The optional ATA, shown in Figure 30, allows the integration of the following non-Synapse devices. The ATA must be set up and configured by your system administrator. Analog telephones, including conference phones Users can make and receive calls on these analog telephones, but some features, such as call forward and call transfer are not supported.
Synapse User’s Guide C HAPTER 2 WEB INTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on all the Synapse Gateways and Desksets. Use the WebUI to configure certain system features. To save WebUI changes, click . If you type an invalid value into one of the fields on the web page, clicking does not save the page. An error message displays at the top of the page. The field with the incorrect value is highlighted.
Synapse User’s Guide Accessing the Web User Interface (WebUI) To access the WebUI: Deskset Information Model No: SB67030 Status: Synchronized IP Address: 192.168.1.3 MAC Address: 00:11:A0:00:12:8D Serial No: CBJ003235 Boot Ver: 2.5.3 P Firmw are Ver: v1.5.9 Use done. or to scroll. Press Exit when Quick Dial 1. Press MENU. 2. Press 4 to display the Deskset Information. 3. Find your IP Address, as highlighted in Figure 31. 4. Open an Internet browser on your computer.
Synapse User’s Guide To access the WebUI: (Continued) 7. Type your extension number. Unless you have created a password, leave the password blank and click . You can create or change your user password once you are logged in. The system displays the Basic Settings screen shown in Figure 34 on page 57. Changing a setting does not instantly apply the new value. Clicking saves and applies all changes on that page.
Synapse User’s Guide Basic Settings To modify the Basic Settings: 1. Navigation Menu Click Extension Settings or Basic Settings in the Navigation Menu at the left side of the screen to display the screen shown in Figure 34, with your Extension Name shown. Your extension name, which the system administrator enters, is displayed on intercom calls and is also used by callers to spell names when the Auto Attendant Directory feature is enabled by the system administrator.
Synapse User’s Guide To modify the Basic Settings: (Continued) b. c. Figure 35. WebUI Basic Settings, Part 2 2. Web Interface 58 Select the Target Type: Voicemail: If you choose Voicemail, and if your system has Group Mailboxes, you should then choose Personal or one of the Group Mailboxes. Extension: Enter the extension number. Outside Phone Number: Enter the outside telephone number. To disable call forwarding, click the Call Forwarding: Off button.
Synapse User’s Guide Extension Directory To add an entry to the Extension Directory: 1. Your administrator can create a System Directory of names and phone numbers (referred to as System list on the Deskset) to allow easy dialing. You can create a personal Extension Directory (referred to as Personal list on the Deskset) that is only available from your extension. Click Extension Directory in the Navigation Menu at the left side of the screen to display the screen shown in Figure 36. 2.
Synapse User’s Guide To add an entry to the Extension Directory: (Continued) 4. Figure 38. Extension Directory Web Interface 60 Click to save. The Extension Directory screen appears with the entries added, as shown in Figure 38.
Synapse User’s Guide To edit Extension Directory entries: Figure 39. Extension Directory Figure 40. Edit Extension Directory List Screen Web Interface 61 1. Click Extension Directory in the Navigation Menu at the left side of the screen to display the screen shown in Figure 39. 2. Click next to the entry to be edited. The Edit Extension Directory List Entry screen displays, as shown in to Figure 40. 3. Complete the form with the desired information. 4.
Synapse User’s Guide To sort and delete Extension Directory entries: Click Extension Directory in the Navigation Menu at the left side of the screen to display the screen shown in Figure 41. To sort entries by last name, click . The button then changes to . This action only works during the current session. The sort order reverts to listing the names by first name when you log in the next time.
Synapse User’s Guide Quick-Dial Keys To add or edit Quick-Dial entries: 1. Click Quick Dial Keys in the Navigation Menu at the left side of the screen to display the screen shown in Figure 42. 2. Enter up to six names and extensions or telephone numbers in the spaces provided. To edit or delete an entry, type over the entry. Figure 42. Add/Edit Quick-Dial Keys 3. To save the entries, click . 4. To reject the changes, click 5.
Synapse User’s Guide Help To access WebUI Help: Figure 44. WebUI Help Figure 45. WebUI Help Sample Web Interface 64 1. Click Help in the Navigation Menu at the left side of the screen to display the screen shown in Figure 44. 2. Select the desired topic. The subject screen for that topic displays, as illustrated in Figure 45.
Synapse User’s Guide C HAPTER 3 SETTINGS You or your system administrator can customize your SB67030 Deskset and SB67040 optional Cordless Handset using the following menus and features: Settings “Deskset Menu” on page 66 “Deskset Settings” on page 67 “User Settings” on page 71 “Admin Settings” on page 93 “Deskset Information” on page 94 “Using Do Not Disturb (DND)” on page 95 “Operator Auto-Attendant Settings” on page 96 “[Handset] Cordless Handset Settings” on page 97.
Synapse User’s Guide Deskset Menu You can use the Deskset to set up many Deskset features, based on a menu structure presented on the Deskset display. Access the Menu by pressing MENU, and then select options by scrolling down to an option and pressing SELECT, or by pressing the Dial-Pad key with that option number. To access the Deskset setup menus: Press MENU to display the Menu screen shown in Figure 46. If your Deskset is the operator extension, the Menu screen shown in Figure 47 displays. Menu 1.
Synapse User’s Guide Deskset Settings Use the Deskset Settings menu to access the three functions and the related submenus listed in Table 8. To display the Deskset Settings menu: 1. Press MENU to display the Menu screen shown in Figure 46 on page 66. 2. Press 1 on the dial pad to display the Deskset Settings menu shown in Figure 48. Table 8. Deskset Settings Menu Structure Example Screen Deskset Settings Function Submenu 1. “Display” on page 68 1. Contrast (1–9) 2. Backlight (Lo/Hi/Off) 1.
Synapse User’s Guide Display Use the Display menu to adjust your Deskset LCD contrast and backlight. To access the Display menu: Press MENU, then 1, and then 1 to access the Display menu shown in Figure 49. Display 1. Contrast 3 2. Backlight [Hi] Press the Use Use or or to mov e highlight. to cy cle through options. Figure 49. Display Menu Settings or Navigation key to adjust the level from 1 to 9. The default is 5. Press 2 to set the desired Backlight level. Press the is Hi.
Synapse User’s Guide Sounds Use the Sounds menu to set the ring volume, pick one of nine ringtones, or turn key beeps on and off. To access the Sounds menu: Press MENU, then 1, and then 2 to access the Sounds menu shown in Figure 50. Sounds 1. Ring volume 3 2. Ringtones [4] 3. Key beeps [On ] Use Use or or to mov e highlight. to cy cle through options. Quick Dial Press 1 on the dial pad to choose Ring Volume. z Press the or Navigation key to adjust the Ring Volume from 0 to 9.
Synapse User’s Guide Preferred Audio When you press a Call Appearance key or , the call is answered in the Preferred Audio mode. You can set the audio preferences to Headset or Speakerphone by using the Preferred Audio menu. Lifting the corded handset takes first priority in all instances. To access the Preferred Audio menu: Preferred Audio 1. Speakerphone [Set] 2. Headset 1. Press MENU, then 1, and then 3 to access the Preferred Audio menu shown in Figure 51. 2.
Synapse User’s Guide User Settings Use the User Settings menu to modify the settings shown in Figure 52 and listed in Table 9. Table 9. Deskset Menu – User Settings Example Screen User Settings 1. Greetings (Primary) 2. Call Forward All (Mailbox) Function Submenu 1. “Greetings” on page 73 1. Current Greeting (Pre-Set/Primary/ Alternate) 2. Play/Rec Primary Greeting 3. Play/Rec Alternate Greeting 4. Play Pre-Set Greeting 2.
Synapse User’s Guide To display the User Settings menu: Press MENU and then 2 to display the User Settings menu shown in Figure 53. User Settings 1. Greetings (Primary) 2. Call Forward All (Mailbox) 3. Auto Answer 4. Voicemail Memory 5. Name Recording Use or to scroll then press SELECT or press 1 - 7. Quick Dial If you have set a user password, the User Password screen shown in Figure 54 displays. Enter your password and press SELECT.
Synapse User’s Guide Greetings You can have three different greetings for your Voicemail. You can then choose the one that is currently appropriate. You can record a Primary greeting to use most of the time and an Alternate greeting for when you are out of the office. The Pre-Set greeting, “Please leave a message after the tone,” is used when no other greeting is recorded. To select the current greeting: 1. Message Greetings 1. Current Greeting Primary 2.
Synapse User’s Guide Recording a Greeting You can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate greeting is the same. To record either a Primary or Alternate greeting: Play/Rec Greeting Primary Greeting RECORDING Duration: 12s 1. Press MENU, then 2, and then 1 to display the Message Greetings menu. 2. Press either 2 (Primary) or 3 (Alternate) to select the greeting. If you wish to record the greeting on the corded handset, lift the handset.
Synapse User’s Guide Call Forward All and Call Forward–No Answer Call Forward All and Call Forward–No Answer redirect incoming calls. Once a call is forwarded, it cannot be answered by the original extension. Call Forward All is a user setting to redirect calls. Calls are immediately redirected to the assigned phone number, extension, or Voicemail. The Deskset does not ring but a message screen appears to confirm that the call was forwarded. The Deskset does not record the call in its Call Log.
Synapse User’s Guide To determine the Call Forward settings: Call Forward All Call Fwd All Target to Mailbox: Use Use or or 1. Press MENU, then 2, and then 2 to display the Call Forward All menu shown in Figure 59. 2. Press the Mailbox Personal to mov e highlight. to cy cle through options.
Synapse User’s Guide Call Fwd All – Mailbox Forwarding all calls to your Personal Mailbox is the default option. To set Call Forward All target to a Mailbox: Call Forward All Call Fwd All Target to Mailbox: 1. Press MENU, then 2, and then 2 to display the Call Forward All menu shown in Figure 60. 2. Press the Mailbox Personal or Navigation key to change the setting to The default to Mailbox setting is calls to your personal Voicemail. Use Use or or to mov e highlight.
Synapse User’s Guide Call Fwd All – Extension To set Call Forward All target to a desired extension: Call Forward All Call Fwd All Target [Ext] 1. Press MENU, then 2, and then 2 to display the Call Forward All menu. 2. Press the Figure 61. 3. Press the Navigation key to move to the to Ext: editable field. A cursor appears in the number field. 4. Enter a valid extension, as shown in Figure 62. 5. Press to Ext: Use Use or or Save to mov e highlight. to cy cle through options.
Synapse User’s Guide Call Fwd All – Outside Phone Number To set Call Forward All target to an outside phone number: Call Forward All Call Fwd All Target 1. Press MENU, then 2, and then 2 to display the Call Forward All menu. 2. Press the Figure 63. 3. Press the Navigation key to move to the to Phone #: field. A cursor appears in the number field. A preceding 9 is not necessary since the call is already marked as an outside call. 4. Enter a valid outside phone number, as shown in Figure 64. 5.
Synapse User’s Guide Automatic Answering You can set the Deskset to automatically answer calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you. For example, employees in warehouses or shops may use this feature for quick conversations without having to interrupt what they are doing. If you have enabled Call Forward All, calls are sent to the target destination before they can be Auto Answered. If DND is on, calls are not Auto Answered.
Synapse User’s Guide Voicemail Memory Your Voicemail messages are stored on your Deskset. You can check the amount of available memory. To access the Voicemail Memory screen: 1. Voicemail Memory There are 16 of 30 minutes still available for messages. Press Exit when done. The Voicemail Memory screen displays the remaining minutes left for recording a message in Voicemail. This screen is for informational purposes only. 2. For more memory, delete Voicemail messages.
Synapse User’s Guide Name Recording To record and play a personal name: If callers access the Company Directory when the Auto Attendant is on, they hear this recording upon entering your name. Name Recording 1. Play/Rec Personal Name 2. Delete Personal Name Use Use or or to mov e highlight. to cy cle through options. 1. Press MENU, then 2, and then 5 to display the Name Recording menu shown in Figure 67. 2. Press 1 to display the Play/Rec Name screen shown in Figure 68.
Synapse User’s Guide To record and play a personal name: (Continued) 3. Play/Rec Name Personal Name Recording RECORDING Duration: 2s Stop when done. 4. When you are finished recording, press and , as shown in Figure 70. 5. Press 6. Press Quick Dial Stop Figure 69. Name Recording in Process to record a personal name. The screen shown in Figure 69 appears key changes to . You are limited to a 10-second recording; recording stops automatically if the limit is exceeded.
Synapse User’s Guide To delete a personal name: Name Recording 1. Play/Rec Personal Name 2. Delete Personal Name Use Use or or to mov e highlight. to cy cle through options. 1. Press MENU, then 2, and then 5 to display the Name Recording menu shown in Figure 71. 2. Press 2 to delete the personal name. A Confirmation screen displays, as shown in Figure 72. 3. Press to confirm. Quick Dial Save Figure 71.
Synapse User’s Guide Password The User Settings menu contains seven entries. To view the Password entry, press the settings can also be controlled at the WebUI. Navigation key. These To access the Password function: Password 1. Set/Change User Password 1. 2. Clear User Password Clearing the passw ord w ill make passw ord entry unnecessary. Use or to scroll then press SELECT or press 1 - 2. If you create a password, you will need to enter it before accessing User Settings, Voicemail, and the WebUI.
Synapse User’s Guide Change User Password To change your password: Set/Change Password 1. Press MENU, then 2, then 7, and then 1 to access the Set/Change Password screen shown in Figure 75. 2. Use the dial pad to enter a password. Enter Passw ord: Confirm Passw ord: Passwords can be up to six digits. Enter up to 6 digits. Use the dial pad to enter user password Quick twice. Press Save when done. Dial Save Delete To correct errors, press To start over, press Figure 75.
Synapse User’s Guide [Handset] Registering an Optional Cordless Handset You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a Deskset, and up to five Desksets can have cordless accessories. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time. To register the SB67040 Cordless Handset: Cordless Settings 1. 1. Handset (Not Registered) 2.
Synapse User’s Guide To register the SB67040 Cordless Handset: (Continued) 4. Registration in progress... When registration is complete, Cordless Handset is currently Registered appears on the Deskset and the Handset Registered screen appears on the Cordless Handset, as shown in Figure 81. 5. Figure 80. Cordless Handset Registration in Progress... Press on the Deskset. Registration in Progress... appears while the Deskset searches for the Handset. Once found, the Registration in progress...
Synapse User’s Guide [Headset] Registering an Optional Cordless Headset You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a Deskset, and up to five Desksets can have cordless accessories. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time. To register the TL7600 Cordless Headset: 1. Cordless Headset Registration Cordless Headset is currently Not Registered.
Synapse User’s Guide [Handset, Headset] Deregistering a Cordless Accessory You must deregister cordless accessories before you can register them to different Desksets. If you remove a Deskset from the system, first deregister any cordless accessories. To deregister a cordless accessory: 1. Cordless Handset Registration Cordless Handset is currently Registered. Press DeReg to deregister the Cordless Handset. DeReg Quick Dial The following procedure describes deregistering the Cordless Handset.
Synapse User’s Guide [Handset] Cordless Handset Deregistration from the Cordless Handset Cordless Handsets can also be deregistered from the Handset. This method can be used when the Deskset is unavailable for standard deregistration. To deregister the Handset when the Deskset is not available: 12:30p Feb 23 SETTINGS EXT 249 1. Display John Smith 2. Sounds 3. Restore Default 2 Missed Calls 4. Deregister 5 New MSGs EXIT Figure 86. Deregister Setting 1. Press OPTIONS and then 5.
Synapse User’s Guide [Handset, Headset] Cordless Accessory Registration and Deregistration Issues If the Cordless device is registered to another Deskset or telephone, it must be deregistered first. See “[Handset, Headset] Deregistering a Cordless Accessory” on page 90.
Synapse User’s Guide Admin Settings To display the Admin Settings menu: Menu The Admin Settings, shown in Figure 89, are determined by your system administrator. Only people with access to the system administrator’s password can change them. 1. Deskset Settings 2. User Settings 3. Admin Settings For more information on these settings, see the Synapse System Administrator’s Guide, downloadable at www.telephones.att.com/synapseguides. 4.
Synapse User’s Guide Deskset Information Most of the Deskset Information is only used by your system administrator or the Installer. However, you need the Deskset’s IP Address to use the WebUI. To display Deskset Information: Deskset Information Model No: SB67030 Status: Synchonized IP Address: 192.168.1.3 MAC Address: 00:11:A0:00:12:8D Serial No: CBJ003235 Boot Ver: 2.5.3 P Firmw are Ver: v1.3.1 Use done. or to scroll. Press 1.
Synapse User’s Guide Using Do Not Disturb (DND) Do Not Disturb silences incoming ringing and paging. Incoming calls can still be answered as long as the Call Appearance LED is flashing. To enable or disable Do Not Disturb: 1. 12:30PM Thu Feb 23 2008 EXT 249 John Smith 2. 2 New Missed Calls 5 New Messages Press or to mov e highlight, then press SELECT. DND CallFw d Page Quick Dial Figure 92. Idle Screen DND - Do Not Disturb 3.
Synapse User’s Guide Operator Auto-Attendant Settings If your Deskset is the operator extension, you can set the status of the Auto Attendant. To display the Auto-Attendant Settings menu: Menu 1. Press MENU to display the Menu with a fifth choice, as shown in Figure 95. 1. Deskset Settings 2. 3. Admin Settings Press 5 on the dial pad to display the Auto-Attendant Settings screen shown in Figure 96. Choose one of the five options to set the Auto Attendant’s response to incoming calls. 4.
Synapse User’s Guide [Handset] Cordless Handset Settings Once the optional Cordless Handset has been registered to the Deskset, you can set up the Cordless Handset: “[Handset] Setting Contrast” on page 98 “[Handset] Setting the Sounds” on page 99 “[Handset] Setting the Cordless Handset to Factory Default” on page 102 “[Handset] Viewing the Product ID” on page 103 “[Handset] Using the VOLUME key to set the Ringer and Voice Volume” on page 100.
Synapse User’s Guide [Handset] Setting Contrast To adjust the display contrast: 1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 97. EXT 249 2. Press 1 to display the Contrast screen shown in Figure 98. John Smith 3. Press the 4. To accept the changes you have made and return to the Settings menu shown in Figure 97, press . 12:30p Feb 23 SETTINGS 1. Display 2. Sounds 3. Restore Default 2 Missed Calls 4.
Synapse User’s Guide [Handset] Setting the Sounds To adjust the sound: 1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 99. EXT 249 2. Press 2 to display the Sounds menu shown in Figure 100. John Smith 3. Press the 12:30p Feb 23 SETTINGS 1. Display 2. Sounds 3. Restore Default 2 Missed Calls 4. Deregister To adjust the ringer volume from 0 to 6, press the or Navigation key. Decreasing the volume to zero silences the ringer. The ringer sounds as it is adjusted.
Synapse User’s Guide [Handset] Using the VOLUME key to set the Ringer and Voice Volume The Handset also provides a volume control on the right side of the handset. You can increase or decrease the ringer volume only when not on an active call. You can increase or decrease the incoming voice volume during an active call or during message playback. To adjust the ringer volume: When not on an active call: 12:30p Feb 23 Ringer EXT 249 John Smith Press VOLUME to increase the ringer volume.
Synapse User’s Guide . To adjust the incoming voice volume: During an active call or during message playback: 12:30p Feb 23 Ringer EXT 249 John Smith Press VOLUME to increase the incoming voice volume. OR 2 Missed Calls 5 New MSGs EXIT Figure 103. Voice Volume Press VOLUME to decrease the incoming voice volume. A screen similar to the one shown in Figure 103 displays. The example shows the volume set to 3. There are six volume levels.
Synapse User’s Guide [Handset] Setting the Cordless Handset to Factory Default To reset the Handset to default settings (factory defaults): 12:30p Feb 23 SETTINGS EXT 249 1. Display John Smith 2. Sounds 3. Restore Default 2 Missed Calls 4. Deregister 5 New MSGs EXIT 1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 104. 2. Press 3 to display the Restore Default screen shown in Figure 105. Press to clear all Handset custom settings. Press to keep current settings.
Synapse User’s Guide [Handset] Viewing the Product ID To view the Product ID: PRODUCT ID ID #: 013DB18C9C Model #: 67040 SW Version: XXXX Registered: YES 1. Press OPTIONS, then 5 to display the Settings menu shown in Figure 104. 2. Press 5 to display the Product ID screen shown in Figure 106. This page displays the Handset’s identification information, including serial number, model number, software version, and registration status. This information cannot be altered. 3.
Synapse User’s Guide C HAPTER 4 ACCESSING ITEMS IN LISTS The SB67030 Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, have other features associated with them that are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list. All instructions start from the Idle screen.
Synapse User’s Guide Accessing Voicemail To access an entry from Voicemail: Messages Graham Bell 232-555-0176 Private Mary Williams Press f or next or message. Play 1. 1/3 10:17a Feb 23 8:05a Feb 14 f or prev ious DelMsg Call If necessary, use the dial pad to enter your user password and press SELECT. Once you have entered your password, you do not have to enter it again while you are reviewing messages.
Synapse User’s Guide Accessing the Directory By default, the Directory screen displays the combination of all three Directory lists. See “Directory” on page 128 for a description of the three lists. You can choose to view only one of the lists. See “Viewing Directory Entries” on page 130. To access a Directory entry: Directory 1. Press DIRECTORY. The Directory screen shown in Figure 109 displays. Personal 2.
Synapse User’s Guide Accessing the Call Log To access the Call Log list: Call Log 1/7 Graham Bell 232-555-0176 NEW Mary Williams Unknow n Caller 604-555-0153 250-555-0127 525-555-0142 NEW NEW NEW Press or PlayMsg f or dialing options. Delete Call 1. 9:55a Feb 23 ! You can view the Call Log details screen shown in Figure 111. Press , then , then screen shown in Figure 111.
Synapse User’s Guide The Extension List You can access the Extension list illustrated in Figure 112 from Idle, Live Dialing, Transfer, and Conference Setup modes. First and last name (if available). Extensions Highlighted extension number position/total number of extensions (50/50 maximum). 1/16 Amy Lee Douglas Lew is Edgar Williams Gary Keys John Smith Karl Anders Nick Gibson 203 205 211 202 225 204 211 Use or to scroll or use dial pad f or quick search. LastNme Extension number.
Synapse User’s Guide Accessing the Extension List To access an extension: Extensions Amy Lee Douglas Lew is Edgar Williams Gary Keys John Smith Karl Anders Nick Gibson 203 205 211 202 225 204 211 Use or to scroll or use dial pad f or quick search. LastNme 1. 1/16 From the Idle screen, press and then press . OR When dialing live (off hook), press . The Extension list displays, as shown in Figure 113. 2. Quick Dial Press the or Navigation key until the desired entry is highlighted.
Synapse User’s Guide Accessing the Quick-Dial List The Quick-Dial list shown in Figure 115 provides up to six entries for frequently called numbers and is available in all modes. To access and dial Quick-Dial entries: 1. 12:30PM Thu Feb 23 2008 John Smith 2. 2 New Missed Calls 5 New Messages Press or to mov e highlight, then press SELECT. CallFw d , as shown in Figure 114. The Call Appearance labels on the right side become Quick-Dial labels, as shown in Figure 115.
Synapse User’s Guide Editing Quick Dial After you access a Quick-Dial entry, you can add and edit Quick-Dial entries using the Deskset and from the WebUI. See “QuickDial Keys” on page 63. To edit Quick Dial from the Deskset: 1. Press the key to the right of Figure 116. 2. Press displays. 3. Press the button to the right of the entry you want to edit. Titan 4. Enter the desired name and number, as shown in Figure 118.
Synapse User’s Guide The Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 119. Redial Name and number displayed (if available). 1/12 Mary William s 9-1-888-722-7702 8:55a May 23 Wanda Peters Unknow n Caller 9-1-533-555-0124 Charlie Johnson 9-1-788-555-0139 8:23a May 22 May 22 May 20 May 20 To call, press SELECT or Call. Quick Dial Store Delete Call Current Redial entry number and the total number of stored entries (20/20 maximum).
Synapse User’s Guide Accessing the Redial List To access a Redial entry: Redial 1. 1/12 Press REDIAL to display the Redial List, as shown in Figure 120. Mary William s 9-1-888-722-7702 8:55a May 23 Press the Wanda Peters Unknow n Caller 9-1-533-555-0124 Charlie Johnson 9-1-788-555-0139 8:23a May 22 May 22 May 20 May 20 Press , then shown in Figure 121. To call, press SELECT or Call. Quick Dial Store Delete Call More 1/2 2.
Synapse User’s Guide Storing Redial Entries To store a Redial entry into your Personal list: Redial 1/12 1. Press REDIAL to access the Redial list, as shown in Figure 122. Mary William s 9-1-888-722-7702 8:55a May 23 2. Press the Wanda Peters Unknow n Caller 9-1-533-555-0124 Charlie Johnson 9-1-788-555-0139 8:23a May 22 May 22 May 20 May 20 3. Press To call, press SELECT or Call. Quick Dial Store Delete Call More 1/2 4. or Navigation key until the desired entry is highlighted. .
Synapse User’s Guide Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted. To delete a single entry: Redial 1/12 1. Press REDIAL to access the Redial list, as shown in Figure 124. Mary William s 9-1-888-722-7702 8:55a May 23 2. Press the Wanda Peters Unknow n Caller 9-1-533-555-0124 Charlie Johnson 9-1-788-555-0139 8:23a May 22 May 22 May 20 May 20 3. Press 4.
Synapse User’s Guide Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter. To search for a list entry on the Deskset: Directory 1/48 ABC Accountants 9-503-555-0194 Angela Martin Charlie Johnson David Carter Davis Caterer Dr. Appleton Personal 9-1-732-555-0118 9-1-888-883-2445 9-1-443-555-0125 9-1-317-555-0129 9-1-212-555-0154 1. Select a list to search, such as the Directory shown in Figure 127. 2.
Synapse User’s Guide [Handset] Accessing and Managing Items in Lists with the Cordless Handset You can also access the phone number lists with the optional SB67040 Cordless Handset. All instructions start from the Idle screen.
Synapse User’s Guide [Handset] Accessing the Voicemail List To access a phone number from Voicemail: ENTER PASSWORD 1. Once you have entered your password, you do not have to enter it again while you are reviewing messages. However, if you exit the messages or go to another feature, you must enter your password again to access the Message Review screen. Press SELECT when done. CANCEL The Voicemail Message Review screen displays, as shown in Figure 130. Figure 129. Enter Password MESSAGES 1/13 2.
Synapse User’s Guide [Handset] Accessing the Directory To access a Directory entry: 1. Press DIR as shown in Figure 131. The Directory screen displays, as shown in Figure 132. 2. Press the or Navigation key to scroll to the desired entry. OR Press a Dial-Pad key, as shown in “Deskset Dial-Pad Entry” on page 28, to reach the first name in the alphabetical Directory whose first letter matches or is next in the Directory after that letter.
Synapse User’s Guide To select the Directory list you see: DIR 1/48 ABC Account... 9-503-555-0194 Amy Lee Angela Martin Barry Crick LIST EXIT Your Handset displays All lists (the combination of your Personal list, the System list, and the Extension list) when you press DIR. However, you can temporarily view and select from a specific list. 1. Press DIR to access the Directory, as shown in Figure 133. 2. Press 3. Press 1 though 4 to select the desired list. Figure 133.
Synapse User’s Guide [Handset] Accessing the Call Log To access the Call Log list: CALL LOG 1/7 1. Graham Bell DELETE To access the Call Log when the phone is not idle, press OPTIONS and then scroll down to Call Log and press SELECT. Feb 23 9:55a Mary Williams 10:01a UNKNOWN ... Jan. 14 EXIT Figure 135. Call Log to display the screen shown in Figure 135. OR 232-555-0176 NEW From the Idle screen, press 2. Press the or Navigation key to scroll to the desired Call Log entry. 3.
Synapse User’s Guide [Handset] Cordless Handset Extension List You can access the Extension list illustrated in Figure 136 from Idle, Live Dialing, Transfer, and Conference Setup modes. EXTENSION First and Last Name (if available) and Extension number. 1/16 Amy Lee Highlighted Extension number position/quantity of extensions. (50/50 maximum). 203 Douglas Lewis Edgar Williams Gary Keys EXIT Press to exit the Extension list. Figure 136.
Synapse User’s Guide [Handset] Accessing an Extension The following steps display the Extensions List screen shown in Figure 137. To access an extension: EXTENSION 1/16 1. From the Idle screen, press OPTIONS and then press 4. You can also access the Extensions screen from the following: Amy Lee 203 Douglas Lewis Edgar Williams Gary Keys EXIT Figure 137. Extension List Accessing Items in Lists 2. Transfer — See “[Handset] Transferring” on page 219.
Synapse User’s Guide [Handset] Accessing the Quick-Dial List The Quick-Dial list shown in Figure 115 provides up to six entries for frequently called numbers and is available in all modes. The Quick-Dial entries are not associated with the Directory. To access and dial Quick-Dial entries: 1. Press and hold MUTE/QUICK as shown in Figure 138 for at least two seconds. The Quick-Dial entries display, as shown in Figure 139. Figure 138. 2. Press the number next to the name, or press the entry to call.
Synapse User’s Guide [Handset] Accessing the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list. To access and dial a Redial entry: 1. 12:30p Feb 23 From the Idle screen, press OPTIONS. The menu displays, as shown in Figure 140. OPTIONS EXT 249 Similar menus display when you press OPTIONS during an active or held call. 1. Redial John Smith 2. Page All 3. Parked Calls 2 Missed Calls 4. Extension List 5 New MSGs 2. EXIT CID Figure 140.
Synapse User’s Guide To delete entries from the Redial list: 1. 12:30p Feb 23 From the Idle screen, press OPTIONS. The menu shown in Figure 142 displays. OPTIONS EXT 249 Similar menus display when you press OPTIONS during an active or held call. 1. Redial John Smith 2. Page All 3. Parked Calls 2 Missed Calls 4. Extension List 5 New MSGs 2. EXIT CID Figure 142. Options Menu REDIAL 1/13 Mary Williams 9-1-888-722-7702 May 23 8:55a Press 1 to display the Redial screen, as shown in Figure 143.
Synapse User’s Guide [Handset] Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter. To search for a list entry on the optional Cordless Handset: DIR 1/48 ABC Account... 9-503-555-0194 Amy Lee Angela Martin Barry Crick LIST 1. Select a list to search, such as the Directory shown in Figure 145. 2. Pressing a Dial-Pad key causes a letter to display in the center of the Handset screen.
Synapse User’s Guide C HAPTER 5 DIRECTORY The Synapse system provides three Directory lists. The system defaults to displaying entries from all three lists when you press DIRECTORY (or you press DIR on the optional SB67040 Cordless Handset). See “To view the Directory:” on page 130 to learn how you can limit this display to one of the three lists.
Synapse User’s Guide Using the Directory Access the Directory by pressing DIRECTORY to display the screen shown in Figure 147. The Directory holds up to 200 entries. The Deskset defaults to showing the contents of all three lists — Personal, System, and Extension — but you can limit the display to one list. . Directory Full name and number displayed in highlight bar.
Synapse User’s Guide Viewing Directory Entries You can view all Directory entries in one list, or you can view just the Personal list, System list, or Extension list. Within a list, you can press a Dial-Pad key to see the first name that starts with the first letter on that key. If there is no match, the set displays the next entry in the alphabetical list.
Synapse User’s Guide To view the Directory: (Continued) Directory 1/48 ABC Accountants 9-503-555-0194 Amy Lee Angela Martin Davis Caterer Charlie Johnson David Carter 6. Press Figure 151. 7. Press to see names and numbers that are too long to be displayed on the Directory list screen. The Details screen appears, as shown in Figure 152. Personal 203 9-1-732-555-7318 9-1-317-555-0129 9-1-888-883-2445 9-1-443-555-0625 Use or to scroll or use dial pad f or quick search.
Synapse User’s Guide Creating a New Personal List Entry To create a new Personal list entry: Directory 1/48 ABC Accountants 9-503-555-0194 Amy Lee Angela Martin Davis Caterer Charlie Johnson David Carter Personal 203 9-1-732-555-7318 9-1-317-555-0129 9-1-888-883-2445 9-1-443-555-0625 Use or to scroll or use dial pad f or quick search. New LastNme Call 1. Press DIRECTORY to display the Directory, as shown in Figure 153. 2.
Synapse User’s Guide Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory list. To edit a Personal list entry: Directory 1. Press DIRECTORY to display the Directory, as shown in Figure 155. Personal 2. Press the 203 9-1-732-555-7318 9-1-317-555-0129 9-1-888-883-2445 9-1-443-555-0625 3. Press Figure 156.
Synapse User’s Guide Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list: Redial 1/12 Mary William s 9-1-888-722-7702 8:55a May 23 Wanda Peters Unknow n Caller 9-1-533-555-0124 Charlie Johnson 9-1-788-555-0139 8:23a May 22 May 22 May 20 May 20 To call, press SELECT or Call. Quick Dial Store Delete Call 1. Press CALL LOG or REDIAL to access either list. The Redial list is shown in Figure 157. 2. Press the 3.
Synapse User’s Guide Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory list. To delete a Personal list entry: Directory 1. Press DIRECTORY to display the Directory, as shown in Figure 159. Personal 2. Press the 203 9-1-732-555-7318 9-1-317-555-0129 9-1-888-883-2445 9-1-443-555-0625 3. Press 4. Press 5.
Synapse User’s Guide Directory Sort The Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order. To sort Directory entries: Directory Personal To sort the entries by last name, as shown in Figure 163, press . 203 9-1-732-555-7318 9-1-317-555-0129 9-1-888-883-2445 9-1-443-555-0625 To sort the entries by first name, as shown in Figure 162, press .
Synapse User’s Guide [Handset] Accessing the Directory with the Cordless Handset You can also access the Directory with the optional SB67040 Cordless Handset. All instructions start from the Idle screen. “To access a Directory entry:” on page 138 “To select the Directory list you see:” on page 139.
Synapse User’s Guide [Handset] Accessing the Directory To access a Directory entry: 1. Press DIR as shown in Figure 164. The Directory screen displays, as shown in Figure 165. 2. Press the or Navigation key to scroll to the desired entry. OR Press a Dial-Pad key, as shown in “[Handset] Dial-Pad Entry” on page 48, to reach the first name in the alphabetical Directory whose first letter matches or is next in the Directory after that letter.
Synapse User’s Guide To select the Directory list you see: DIR 1/48 ABC Account... 9-503-555-0194 Amy Lee Angela Martin Barry Crick LIST EXIT Your Handset displays All lists (the combination of your Personal list, the System list, and the Extension list) when you press DIR. However, you can temporarily view and select from a specific list. 1. Press DIR to access the Directory, as shown in Figure 166. 2. Press 3. Press 1 though 4 to select the desired list. Figure 166.
Synapse User’s Guide C HAPTER 6 VOICEMAIL Your Synapse system records and saves incoming Voicemail messages. You can play, delete, or forward those messages. The MESSAGE WAITING LED, shown in Figure 168 on page 141, lights up when there is at least one new message and # New Messages displays on the Idle screen. The Voicemail messages are stored in one or more mailboxes. Each individual message can be up to 2 minutes.
Synapse User’s Guide Voicemail Overview When there is at least one new message, the MESSAGE WAITING LED lights up, as shown in Figure 168 and # New Messages displays on the Idle screen, as shown in Figure 169. MESSAGE WAITING LED You can access just your new messages by selecting # New Messages on the Idle screen. If your System Figure 168.
Synapse User’s Guide Voicemail Messages When messages display, they appear in a list similar to the list shown in Figure 171. Pressing the or through the messages in the list. Pressing the or Navigation key cycles through options for dialing. Navigation key cycles Name and number displayed. Message Counter. Left and right arrow indicate dialing options available. Time and date when message was recorded. Both are shown for highlighted messages.
Synapse User’s Guide Accessing Your Messages Access to your messages is different whether or not you have access to any Group Mailboxes. If you do not have access to a Group Mailbox, you can access just your new messages by selecting # New Messages on the Idle screen. A list of your new messages appears, as shown in Figure 174 on page 144. You can also access all messages (old and new) by pressing MESSAGES. A list of all messages appears, as shown in Figure 171 on page 142.
Synapse User’s Guide Personal Message Playback You can play either a single message or all of the Voicemail messages in your Personal Mailbox. To play a single new Personal Message: New Messages 1. 1/2 Graham Bell 232-555-0176 See “Voicemail Messages” on page 142 for a full description of the Voicemail screen elements. 10:17a Feb 23 Private 8:05a 2. Press f or next or message. Play f or prev ious DelMsg Call Quick Dial NEW 10:17a Press f or next or message.
Synapse User’s Guide To play all new Personal Messages: New Messages Graham Bell 232-555-0176 Private Press f or next or message. Fw dMsg 1. Open your new Personal Messages list, as shown in Figure 174 on page 144. 10:17a Feb 23 2. Press 8:05a 3. To play all new messages, press displays. 1/2 f or prev ious Delete PlayAll Messages Graham Bell 232-555-0176 The system starts with the oldest and ends with the most recent. There is a short beep between messages.
Synapse User’s Guide To play old and new Personal Messages: Messages 1/3 Graham Bell 232-555-0176 10:17a Feb 23 Private Mary Williams 8:05a Feb 14 1. Press MESSAGES to view the entire Message list, as described in “Accessing Your Messages” on page 143. The Messages list displays, as shown in Figure 178. The list is sorted with the newest messages at the top of the list. 2. To play a specific message only, press the the desired message, then press .
Synapse User’s Guide Forwarding a Personal Message To forward a personal Voicemail message: Messages 1/3 Graham Bell 232-555-0176 10:17a Feb 23 Private Elizabeth Preston Mary Williams 8:05am 8:05a Feb 14 Press f or next or message. Fw dMsg f or prev ious DelAll PlayAll Quick Dial More 2/3 Figure 181. Message List, More 2/3 Forward Message 1. Open your new or full Personal Messages list, as described in “Accessing Your Messages” on page 143.
Synapse User’s Guide To forward a personal Voicemail message: (Continued) Extensions Amy Lee Douglas Lew is Edgar Williams Gary Keys John Smith Karl Anders Nick Gibson 203 205 211 202 225 204 211 Use or to scroll or use dial pad f or quick search. LastNme 1/16 To select an extension, press SELECT. The screen displays, as shown in Figure 184. You have the following options: Quick Dial Call z Press to add another extension. Messages can be forward to three extensions simultaneously.
Synapse User’s Guide Recording an Introductory Message You have the option of recording an introduction to send with a forwarded message. To record an introductory message: Figure 186. Forward Message Introduction 1. Display the Forward Message screen by performing steps 1 through 5 of “To forward a personal Voicemail message:” starting on page 147. 2. Press 3. Press to begin recording. The soft key changes to RECORDING displays, as shown in Figure 187. 4. When finished recording, press .
Synapse User’s Guide Deleting Personal Messages You can delete a single Personal Message or all Personal Messages from the Messages list or from message playback. To delete a single message or all Personal Messages: Messages 1/3 Graham Bell 232-555-0176 Private Mary Williams Press f or next or message. Play DelMsg 10:17a Feb 23 8:05a Feb 14 f or prev ious Call Quick Dial More 1/3 Figure 189. Messages List 1.
Synapse User’s Guide New Personal Message Status Indications (! Icons) You can add a new message indication (! icon) or delete all new indications from the Message list. Messages display with an exclamation point to indicate that the message has not been played. To clear new Personal Message indications: Messages 1/3 Graham Bell 232-555-0176 Private Mary Williams Press f or next or message.
Synapse User’s Guide To restore a new Personal Message indication: Messages 1/3 Graham Bell 232-555-0176 10:17a Feb 23 Private Mary Williams 8:05a Feb 14 Press f or next or message. MrkNew f or prev ious Quick Dial ClerNew More 3/3 1. Open your new or complete Personal Messages list, as described in “Accessing Your Messages” on page 143. A Messages list displays, such as the one shown in Figure 195. 2. Press 3. Press the 4. Press Figure 196.
Synapse User’s Guide [ATA] Accessing Group Mailboxes If your system administrator gave you access to at least one Group Mailbox, you can access Group Mailbox messages. These Group Mailboxes provide general delivery of voicemail messages to a group within an organization. Only subscribers can access these Voicemail messages. To play a Group Mailbox message: Messages 1. Press MESSAGES to view the entire Message list, as shown in Figure 197 (or # New Messages to view only new messages). 2.
Synapse User’s Guide To play a Group Mailbox message: (Continued) Messages If you receive an incoming call while playing Group Mailbox Voicemail, the incoming call appears on the Deskset screen accompanied by a call-waiting tone. Message playback is not interrupted. [1 New , 6 Old] Personal [FULL] Sales [<5 Min] Support Press or to mov e highlight, then press SELECT. Quick Dial Figure 199. Full Group Mailboxes Voicemail The optional Cordless Handset does not support the Group Mailbox feature.
Synapse User’s Guide Personal Voicemail Remote Operations Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from work. Follow the voice prompts and press the appropriate Dial-Pad keys to navigate through the system. The voice prompts in a menu list are repeated three times with a 5-second pause between. After three times with no action, the voice says “Goodbye” and the remote call is disconnected.
Synapse User’s Guide To access Voicemail remotely – listen to messages: Once you have accessed the system, the Main Menu plays. From this menu you can listen to old or new messages as illustrated in Figure 200. You have the following options: To listen to new messages, press 1. To delete the current message, press 3. To listen to old messages, press 2. To repeat the previous message, press 4.
Synapse User’s Guide To access Voicemail remotely – Voicemail greeting setup: 1. To set up the Voicemail greeting, access the system and press 8. As illustrated in the flow diagram in Figure 201, you have the following options: 2. Begin recording after the tone. 3. To end the recording, press 5. Select one of the following options: z To record a primary greeting, press 1. z To record an alternate greeting, press 2. z To review the recording, press 1.
Synapse User’s Guide [Handset] Accessing Personal Voicemail with the Cordless Handset You can also access your personal Voicemail with the optional SB67040 Cordless Handset: “[Handset] Voicemail Notification” on page 159 “[Handset] Retrieving Personal Voicemail” on page 160 “[Handset] Reviewing Voicemail Records” on page 161 “[Handset] Managing Personal Voicemail” on page 163.
Synapse User’s Guide [Handset] Voicemail Notification Unanswered incoming calls are handled according to the Call Forward–No Answer setting. The default setting is to send the calls to personal Voicemail. You can also forward a ringing call to your personal Voicemail by pressing , as shown in Figure 202. Figure 202. Incoming Call Figure 203. Voicemail Notification If a caller leaves a personal Voicemail message, the Idle screen displays a New MSGs indication, as shown in Figure 203.
Synapse User’s Guide [Handset] Retrieving Personal Voicemail To retrieve personal Voicemail: MESSAGES 1/13 1. Graham Bell 232-555-0176 OR Jan. 10 12:03pm When # New MSGs is highlighted, press SELECT to play new Personal Messages. The New Message Review screen displays, as shown in Figure 205. 02:10 PREV NEXT PLAY Press from the Idle screen shown in Figure 203 on page 159 to retrieve all personal Voicemail. The Message Review screen shown in Figure 204 displays.
Synapse User’s Guide [Handset] Reviewing Voicemail Records Reviewing Voicemail records: Message Counter Time Remaining Progress Bar Press to begin Voicemail message playback, as shown in Figure 206. Once message playback starts: z The z The message progress bar indicates how much of the message has played. z The message timer displays the remaining time, in seconds, of message playback. z Press SPEAKER to hear message playback through the speaker.
Synapse User’s Guide Reviewing Voicemail records: (Continued) Message Counter For outside phone numbers in Voicemail and CID lists, Synapse dials a 9 and then dials the number in the display. Therefore, numbers that need editing (adding a preceding 1 or a country code, or removing the area code) cannot be dialed from Voicemail. Time Remaining Press OPTIONS to access the Options menu. See “[Handset] Managing Personal Voicemail” on page 163. If a message is playing, message playback stops.
Synapse User’s Guide [Handset] Managing Personal Voicemail You can delete a message or forward a message to an internal extension. To delete a message: MESSAGES 1/13 OPTIONS Graham Bell 1. Delete All 232-555-0176 2. Delete Jan. 10 12:03pm 3. Forward MSG Press OPTIONS while playing a message. Message playback stops and the screen shown in Figure 208 displays. You have the following options: 03:10 PREV NEXT CANCEL Figure 208. Message Options To delete all of your messages: Press 1.
Synapse User’s Guide To forward a message: MESSAGES 1/13 1. From Messages playback mode, press OPTIONS. Message playback stops and the screen shown in Figure 211 displays. 2. Press 3 to display the Message Forward screen, shown in Figure 212. 3. Enter the Extension number: OPTIONS Graham Bell 1. Delete All 232-555-0176 2. Delete Jan. 10 12:03pm 3. Forward MSG 03:10 PREV NEXT CANCEL Figure 211. Message Options MSG FORWARD Forw ard message From: Graham Bell To: Enter Ext.
Synapse User’s Guide To forward a message: (Continued) MESSAGES 1/13 Graham Bell 232-555-0176 Message Jan. 10 12:03pm Forwarded. 02:10 NEXT EXIT Figure 215. Message Forwarded Confirmation Voicemail Press extension. PREV PLAY 4. to forward the message to the selected The confirmation screen shown in Figure 215 displays to confirm that the message has been forwarded. The Handset returns to the same message screen, as shown in Figure 216.
Synapse User’s Guide C HAPTER 7 CALL LOG The Call Log provides available name and number information for the last 50 calls received, whether a message was left or not. The newest entries replace the oldest. “Using the Call Log” on page 167 “Managing Missed Calls” on page 168 “Reviewing the Call Log List” on page 169 “Storing Call Log Entries” on page 172 “Deleting Call Log Entries” on page 173. You can display the entire Call Log shown in Figure 217 on page 167 by pressing CALL LOG.
Synapse User’s Guide Using the Call Log The Call Log soft keys, as shown in Figure 217, are available whenever the Call Log has at least one entry. Left and right arrows indicate dialing options available. NEW Indicates call was not answered and has not been reviewed. Call Log 1/7 Graham Bell 232-555-0176 NEW Mary Williams Unknow n Caller 604-555-0153 250-555-0127 525-555-0142 NEW NEW NEW Press or PlayMsg f or dialing options.
Synapse User’s Guide Managing Missed Calls All incoming calls are recorded in the Call Log unless Call Forward is on. Unanswered calls that have not been reviewed are considered new. To view missed calls: If you answer a call, the call appears in the Call Log list that you access by pressing CALL LOG. 12:30PM Thu Feb 23 2008 EXT 249 New Missed Calls are unanswered calls that have not been reviewed. The system notifies you of any new calls on the Idle screen, as shown in Figure 218.
Synapse User’s Guide Reviewing the Call Log List To review the Call Log list: 1. Press CALL LOG to display the Call Log for this extension, as shown in Figure 220 and Figure 221. 2. Press the 1/7 Graham Bell 232-555-0176 NEW 9:55a Feb 23 Mary Williams Unknow n Caller 604-555-0153 250-555-0127 525-555-0142 NEW NEW NEW 9:55a 12:31p 4:23p Jan 27 Jan 22 Press or PlayMsg ! f or dialing options. Delete Call Quick Dial More 1/3 Figure 221. Call Log Call Log 3.
Synapse User’s Guide To view entry details from the Call Log: Call Log 1/7 Graham Bell 232-555-0176 NEW Mary Williams Unknow n Caller 604-555-0153 250-555-0127 525-555-0142 NEW NEW NEW Press or PlayMsg 9:55a Feb 23 9:55a 12:31p 4:23p Jan 27 Jan 22 ! f or dialing options. Delete 1. Press CALL LOG to display the Call Log, as shown in Figure 222. 2. Press Figure 223. 3. Press More 1/3 Figure 222.
Synapse User’s Guide Voicemail Messages in Call Logs If the caller left a Voicemail message, you can play the message from the Call Log list or from Call Log Details. To play a Voicemail message from the Call Log: Call Log 1/7 Graham Bell 232-555-0176 NEW Mary Williams Unknow n Caller 604-555-0153 250-555-0127 525-555-0142 NEW NEW NEW Press or PlayMsg 9:55a Feb 23 Call Press CALL LOG to display the Call Log, as shown in Figure 225. 2.
Synapse User’s Guide Storing Call Log Entries To store a Call Log entry into your Personal list: Call Log 1/7 Graham Bell 232-555-0176 NEW Mary Williams Unknow n Caller 604-555-0153 250-555-0127 525-555-0142 NEW NEW NEW Press or PlayMsg 9:55a Feb 23 9:55a 12:31p 4:23p Jan 27 Jan 22 ! f or dialing options. Delete Call Quick Dial 1. Press CALL LOG to display the Call Log, as shown in Figure 227. 2.
Synapse User’s Guide Deleting Call Log Entries The user can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry: Call Log 1/7 Graham Bell 232-555-0176 NEW Mary Williams Unknow n Caller 604-555-0153 250-555-0127 525-555-0142 NEW NEW NEW Press or PlayMsg 9:55a Feb 23 9:55a 12:31p 4:23p Jan 27 Jan 22 ! f or dialing options. Delete Quick Dial Call 1. Press CALL LOG to display the Call Log, as shown in Figure 229. 2. Press .
Synapse User’s Guide You can delete all entries only when viewing the Call Log list from Idle mode. To delete all Call Log entries: Call Log 1/7 Graham Bell 232-555-0176 NEW 9:55a Feb 23 Mary Williams Unknow n Caller 604-555-0153 250-555-0127 525-555-0142 NEW NEW NEW 9:55a 12:31p 4:23p Jan 27 Jan 22 Press or PlayMsg ! f or dialing options. Delete 1/7 NEW Mary Williams Unknow n Caller 604-555-0153 250-555-0127 525-555-0142 NEW NEW NEW Press Store or f or dialing options.
Synapse User’s Guide [Handset] Accessing the Call Log with the Cordless Handset You can also access the Call Log with the optional SB67040 Cordless Handset. “Using the Call Log” on page 167 “Managing Missed Calls” on page 168 “[Handset] Reviewing the Call Log” on page 178 “Deleting Call Log Entries” on page 173. You can display the entire Call Log shown in Figure 235 on page 176 by pressing .
Synapse User’s Guide [Handset] Using the Call Log The Handset Call Log functions are shown in Figure 235. Current Call Log entry number/ total number of entries (50/50 maximum). Left and right arrows indicate dialing options available. NEW Indicates call was not answered and has not been reviewed. Date and time of highlighted call entry. Voicemail message available for playback. Exclamation mark (!) indicates message is new. Figure 235.
Synapse User’s Guide [Handset] Managing Missed Calls The Handset records incoming call information in the Call Log and displays a notification on the Idle screen. Unanswered calls that have not been reviewed are considered missed. Once you review a call, the new missed-call count goes down by one. If there are no new calls, the Idle screen displays 0 Missed Calls. To view missed calls: To review the entire Call Log from Idle or Dial mode, press .
Synapse User’s Guide [Handset] Reviewing the Call Log To review and dial from the Call Log: CALL LOG 1/7 1. 232-555-0176 DELETE To access the Call Log when the phone is not idle, press OPTIONS and then scroll down to Call Log and press SELECT. Feb 23 9:55a Mary Williams 10:01a UNKNOWN ... Jan. 14 EXIT Figure 238. Call Log to display the screen shown in Figure 238. OR Graham Bell NEW From the Idle screen, press 2. Press the 3.
Synapse User’s Guide [Handset] Playing Voicemail Messages in the Call Log If the caller left a Voicemail message, you can play the message from the Call Log. To play a Voicemail message from the Call Log: 1. Press 2. Highlight the desired message using the 2. Play Message NEW Feb 23 9:55a 3. Press OPTIONS to display the Call Log Options screen shown in Figure 239. Mary Williams 10:01a UNKNOWN ... Jan. 14 4. Press 2 to play the message, as shown in Figure 240.
Synapse User’s Guide [Handset] Deleting Call Log Entries The user can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry: CALL LOG 1/7 Graham Bell 232-555-0176 NEW Feb 23 9:55a Mary Williams 10:01a UNKNOWN ... Jan. 14 DELETE 1. Press to display the Call Log, as shown in Figure 241. 2. Highlight the desired message using the 3. Press Navigation key. . The highlighted entry is removed from the list and the next entry appears.
Synapse User’s Guide You can delete all entries only when viewing the Call Log list from Idle mode. To delete all of the entries in the Call Log: CALL LOG OPTIONS 1/7 Graham Bell 1. Delete All 800-916-2007 2. Play Message NEW Feb 23 9:55a Mary Williams 10:01a UNKNOWN ... Jan. 14 EXIT Figure 242. Call Log Options 1. Press to display the Call Log. 2. Press OPTIONS to display the Call Log Options screen shown in Figure 242. 3.
Synapse User’s Guide C HAPTER 8 OUTGOING CALLS The SB67030 Deskset and the optional SB67040 Cordless Handset provide several methods for making a call. You can also complete a call that you dialed elsewhere with the optional TL7600 Cordless Headset. If you have an analog telephone such as a conference phone connected via an optional Analog Terminal Adapter (ATA), you can make basic phone calls with that telephone.
Synapse User’s Guide Active Call Screen The Active Call screen, as shown in Figure 244, displays while you are on a call. 12:30PM Thu Feb 23 2008 Called Phone Number. Graham Bell 232-555-0176 2:51 Call-Status Icon. Quick Dial Transfer Conf Park More 1/3 Figure 244. Active Call Screen Table 14. Active Call Screen Description Key Description Key Description Key Description Initiates transfer of a call. Initiates a conference call. Parks a call. Turns Do Not Disturb on or off.
Synapse User’s Guide Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a Dial-Pad key. To make a Predial call: 1. 12:30PM Thu Feb 23 2008 9-1-232-555-01 Enter the phone number (For example: 9–1–232–555–0176) using the dial pad, as shown in Figure 245. For outside calls, first dial 9. The hyphens appear automatically.
Synapse User’s Guide Live Dialing You can make a call at any time by going off hook, then dialing a phone number. To dial a live number: 1. 12:30PM Thu Feb 23 2008 9-1 2. Quick Dial Transfer ExtList ParkList Do one of the following to go off hook (to hear the dial tone) from Idle mode: Lift the corded handset. Press SPEAKER or HEADSET. Press an available Call Appearance key located on the right side of the display. Enter the number you want to dial.
Synapse User’s Guide Making a Call from a List To make a call from a list: Directory ABC Accountants 9-503-555-0194 Amy Lee Angela Martin Barry Crick Charlie Johnson David Carter 203 9-1-732-555-0118 9-1-322-555-0127 9-1-888-883-2445 9-1-443-555-0125 LastNme Call Quick Dial More 1/2 Figure 249. Directory Access the desired list entry. See “Accessing Items in Lists” on page 104. For example, press DIRECTORY. The Directory screen displays, as shown in Figure 249.
Synapse User’s Guide [Handset] Make a Call with the Cordless Handset You can also make calls with the optional SB67040 Cordless Handset. “[Handset] Active Call Screen” on page 188 “[Handset] Predialing” on page 189 “[Handset] Live Dialing” on page 190.
Synapse User’s Guide [Handset] Active Call Screen The Active Call screen, as shown in Figure 251, displays while you are on a call. Phone number Call timer Press to transfer the call Press to conference the call Figure 251.
Synapse User’s Guide [Handset] Predialing You can dial a phone number before pressing PHONE or SPEAKER. Pressing a Dial-Pad key in these cases initiates the Predial mode. In this mode, the Handset produces no dial tone. You can also predial from a list. To Predial a call: 1. 12:30p Feb 23 OR 9-1-706-555-016 Press Access a phone number from any of the lists described in “[Handset] Accessing and Managing Items in Lists with the Cordless Handset” on page 117.
Synapse User’s Guide [Handset] Live Dialing Live dialing refers to dialing when the phone is already off hook (when there is already a dial tone). To make a call off hook: 1. 12:30p Feb 23 Press PHONE or SPEAKER to initiate a call, as shown in Figure 253. You are now off hook and hear a dial tone. 2. ON A CALL EXT_#s CID Figure 253. Live Dial Mode 12:30p Feb 23 9-503-555-0194 00:12 ON A CALL XFER CONF Figure 254. Active Call Enter the number you want to dial. (For outside calls, first dial 9).
Synapse User’s Guide [Headset] Making Calls with the Optional TL7600 Cordless Headset If you have an optional TL7600 Cordless Headset registered to your Deskset, then you can make calls with the Headset. Use the Deskset dial pad to dial the number. After the Deskset determines from the dialed number that this is an outside call, or after a system extension answers, and are no longer available. To make a call with the Cordless Headset: ON/OFF 1. Press ON/OFF on the Headset as shown in Figure 255.
Synapse User’s Guide C HAPTER 9 INCOMING CALLS When a call comes in, the SB67030 Deskset and the optional SB67040 Cordless Handset ring and the incoming call information displays as shown in Figure 256 on page 193. The screen displays the caller’s name and number (if available). If there is more than one incoming call, they are displayed on the five Call Appearance lines on the screen. To highlight a call, press the or Navigation key. You can answer or ignore each call.
Synapse User’s Guide Incoming Call Screens The Deskset Incoming Call and Active Call screens are shown in Figure 256. . 12:30PM Thu Feb 23 2008 INCOMING CALL Graham Bell Graham Bell 2325550176 232-555-0176 2:51 Press Answer Lif t receiv er, or press Answer, SPEAKER, HEADSET, or f lashing Call Appearance. Answ er Ignore Quick Dial Transfer Fw dVM Conf Park More 1/3 Active Call Incoming Call Figure 256. Incoming Call and Answer . Table 15.
Synapse User’s Guide Incoming Call Indication To answer a call from Idle mode: INCOMING CALL Graham Bell 2325550176 When there is an incoming call: z The Deskset rings. See “Sounds” on page 69. z When there are no active or held calls, an incoming call screen displays, as shown in Figure 257. z When there are active or held calls, or you are live dialing, an incoming call screen displays, as shown in Figure 258.
Synapse User’s Guide Answer a Call To answer a call: 12:30PM Thu Feb 23 2008 Graham Bell 232-555-0176 2:51 Quick Dial Transfer Conf Park More 1/3 12:30PM Thu Feb 23 2008 232-555-0176 Angela Martin 732-555-7318 3:34 Fw dVM Figure 260. Ignored Call Incoming Calls Lift the corded handset. z Press to answer using the Preferred Audio method. See “Preferred Audio” on page 70. z Press SPEAKER to use the speakerphone. z Press HEADSET to use the Cordless Headset or corded headset.
Synapse User’s Guide To answer a call: (Continued) 12:30PM Thu Feb 23 2008 z If you were live dialing and you have entered at least two digits, the dialed call goes on hold once you answer the incoming call, as shown in Figure 261. If only one digit was dialed, the call is canceled. z If you were in the Directory, Menu, Messages, Call Log, or Redial menu, that action is canceled. 9-1-250-5 Graham Bell 232-555-0176 0:01 To do this with the Cordless Handset, see “[Handset] Answer a Call” on page 203.
Synapse User’s Guide Multiple Incoming Calls The Deskset displays multiple incoming calls with flashing Call Appearance LEDs. To answer multiple incoming calls: 12:30PM Thu Feb 23 2008 To answer a call, press the key next to the flashing Call Appearance LED of the desired call. The system answers using the Preferred Audio method. See “Preferred Audio” on page 70. Press to turn the ringtone off. See “Ignoring a Call” on page 198. Press to forward the call to Voicemail.
Synapse User’s Guide Ignoring a Call You can ignore an incoming call by pressing to silence the ringer. The silenced ringer icon displays. If you are on an active or held call, after the ignored call has been forwarded, the highlight moves back to whatever Call Appearance you were on before the incoming call. Once a call is ignored: z The key is no longer available on the incoming Call Appearance screen. z If there is a registered Cordless Handset, it also stops ringing.
Synapse User’s Guide Call Screening When an incoming call goes to Voicemail, the Message icon ( ) appears to indicate that recording is in progress. You can listen in on the recording session and interrupt it at any time by answering the call. If another incoming call occurs while screening a call, the highlight moves to the new call and there is an abbreviated ring. To screen a call: If there is more than one active call, use the the call marked with the Message icon.
Synapse User’s Guide Auto Answering You can use the Deskset menu settings to set your Deskset to answer calls automatically, without your having to touch the phone to answer. When you enable Auto Answer, appears at the top of the Deskset screen if and are not active, since Auto Answer does not work if they are on. To respond to an Auto Answered call: 12:30PM Thu Feb 23 2008 AA ON EXT 249 John Smith Talk after the tone. 2 New Missed Calls 5 New Messages Press or to mov e highlight, then press SELECT.
Synapse User’s Guide [Handset] Answer a Call with the Cordless Handset You can also answer calls with the optional SB67040 Cordless Handset. When the extension receives an incoming call, the Handset rings and the incoming call information displays as shown at right. The screen displays the caller’s name and number (if available). Answer the call by pressing PHONE. This section contains the following: “[Handset] Answer a Call” on page 203 “[Handset] Multiple Incoming Calls” on page 204.
Synapse User’s Guide [Handset] Incoming Call Indication Options for an Incoming call: 12:30p Feb. 23 INCOMING EXT 249 Graham Bell John Smith 232-555-0176 2 Missed Calls 5 New MSGs IGNORE FWD-VM When there is an incoming call: z The Handset rings. See “[Handset] Using the VOLUME key to set the Ringer and Voice Volume” on page 100. z The incoming call screen shown in Figure 267 displays. z If you are on an active call or live dialing, there is a single, short ring.
Synapse User’s Guide [Handset] Answer a Call Examples of incoming call screens are shown below. Figure 269 shows a call received when the extension is idle. Figure 270 shows a call received during an active call. Calls received during active calls ring only once. Options for a call received while the extension is idle: 12:30p Feb. 23 INCOMING EXT 249 Graham Bell John Smith 232-555-0176 Press SELECT, PHONE, or SPEAKER to answer the call. Press to silence the ringer.
Synapse User’s Guide [Handset] Multiple Incoming Calls If the Handset receives more than one call at a time, the calls display in a list on the screen. The most recent call is added to the bottom of the list and displays as a two-line name and telephone number. The other pending calls display in the list as one-line entries, as shown in Figure 271. This screen remains active until you answer one of the calls or until all calls end or are forwarded.
Synapse User’s Guide C HAPTER 10 CALL MANAGEMENT The SB67030 Deskset and optional SB67040 Cordless Handset feature various call management options. Call Management “Call Management” on page 206 “Placing a Call on Hold” on page 207 “Transferring a Call Overview” on page 209 “Conferencing” on page 212 “Parking a Call” on page 214 “[Handset] Call Management Using the Cordless Handset” on page 216 “Call Management Using Headsets” on page 230.
Synapse User’s Guide Call Management The Deskset Call Management functions begin with the Active Call screen shown in Figure 272. The Call Appearance icons are described in “Deskset Call Appearances” on page 23. . 12:30PM Thu Feb 23 2008 ABC Accou... 9-503-555-0194 0:01 Quick Dial Transfer Conf Park More 1/3 Figure 272. Call Management Screen Table 16. Call Management Screen Description Key Description Key Description Key Description Initiates transfer of a call. Initiates a conference call.
Synapse User’s Guide Placing a Call on Hold You can place any call on hold. When calls are placed on hold, the soft keys change, as shown in Figure 273 and described in Table 17. 12:30PM Thu Feb 23 2008 Graham Bell 9-1-232-555-0176 0:01 To retriev e held call, press key next to icon. Transfer DND CallFw Conf d Park Quick Dial More 1/3 3/3 Figure 273. Call on Hold Screen Table 17. Call on Hold Screen Description Key Description Initiates transfer of a call. Turns Do Not Disturb on and off.
Synapse User’s Guide Managing Held Calls To manage held calls: 1. 12:30PM Thu Feb 23 2008 Graham Graham Bell Bell 9-1-232-555-0176 9-800-95552007 0:01 3:00 To retriev e held call, press key next to icon. Transfer Conf Page Park Quick Dial More 1/3 Figure 274. Active Call 2. When you are on an active call, as shown in Figure 274, press HOLD. The Held Call Appearance icon shown in Figure 275.
Synapse User’s Guide Transferring a Call Overview You can transfer an active or a held call. The transfer recipient does not have to talk to you before receiving the transferred call. (If you do not talk to the transfer recipient before transferring the call, you are making an “unsupervised” transfer.) If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer. You can transfer a call to an internal extension or outside number.
Synapse User’s Guide Transferring a Call To transfer a call to an extension or phone number: 1. 12:30PM Thu Feb 23 2008 Graham Graham Bell Bell 9-1-232-555-0176 9-800-95552007 0:01 3:00 2. To retriev e held call, press key next to icon. Transfer Conf Page Park Quick Dial More 1/3 Figure 276. Active Call 3. 12:30PM Thu Feb 23 2008 4. Transfer ExtList Mailbox Figure 277.
Synapse User’s Guide To transfer a call to a Mailbox: You can transfer a call to a Personal Mailbox, or, if your system is configured with Group Mailboxes, you can transfer calls to them. 1. 12:30PM Thu Feb 23 2008 2. Transfer ExtList Mailbox Figure 280. Awaiting Transfer with Mailbox Option Mailboxes 1/2 from the Active Call screen. The call is automatically put on hold. The Awaiting Transfer message displays, as shown in Figure 280.
Synapse User’s Guide Conferencing You can set up a conference call with yourself and two telephone numbers (either internal, outside, or with both). To conference: 1. 12:30PM Thu Feb 23 2008 Graham Bell 232-555-0176 2:51 Press from an Active Call screen, as shown in Figure 282. The active call is automatically placed on hold and the screen in Figure 283 displays. 2. Quick Dial Transfer Conf Park More 1/3 Once the second call has been established, the screen shown in Figure 284 displays.
Synapse User’s Guide Hold and Cancel a Conference To put a conference on hold: 12:30PM Thu Feb 23 2008 9-1-604-555-0123 Conference Call 9-1-350-555-0159 Conference Call When you are participating in a conference call, you can put both calls on hold by pressing HOLD. The other callers can continue communicating with each other. The held conference icon, as shown in Figure 286, designates a held conference. is unavailable during an active call if you have another conference on hold.
Synapse User’s Guide Parking a Call The Deskset allows you to park either active or held outside calls. Parking a call is similar to putting a call on Hold, but any extension on the system can retrieve a parked call See “Retrieve a Parked Call” on page 215. To park a call: 12:30PM Thu Feb 23 2008 1. Press the or Navigation key to highlight an active or held outside call, as shown in Figure 288. 2.
Synapse User’s Guide Retrieve a Parked Call You can retrieve parked calls from any extension in the system. To retrieve a parked call: If you know the extension number of the parked call, dial it. You will retrieve the parked call. 12:30PM Thu Feb 23 2008 EXT 249 OR John Smith 1. 2 New Missed Calls 0 New Messages Press or to mov e highlight, then press SELECT.
Synapse User’s Guide [Handset] Call Management Using the Cordless Handset You can also manage calls with the optional SB67040 Cordless Handset using the following functions: “[Handset] Call Deck” on page 218 “[Handset] Transferring” on page 219 “[Handset] Conferencing” on page 221 “[Handset] Managing Held Calls” on page 224 “[Handset] Held Call Options” on page 226 “[Handset] Parking a Call” on page 227 “[Handset] Using a Corded Headset” on page 229.
Synapse User’s Guide [Handset] Active Call Screens The Handset Call Management functions begin with one or more active calls, as shown in Figure 293. . Figure 293.
Synapse User’s Guide [Handset] Call Deck The Call Deck is the list of active, held, parked, and ringing calls. Because the screen is too small to easily display multiple calls at the same time, the Handset stacks them like a deck of cards in order of priority. The top of the display no longer displays the date and time. Instead, the phrase Next Call displays. Review calls by pressing the or Navigation key.
Synapse User’s Guide [Handset] Transferring As with the Deskset, you can transfer an active or held call with the Cordless Handset. [Handset] Transferring to an Extension To transfer an active or held call to an extension with the Cordless Handset: Graham Bell 1. Press Figure 296. . The Handset displays the screen shown in 2. Press Figure 297. to display the Extension list, as shown in Transfer To: EXT_#s Press the or Navigation key to scroll through the Extension list entries. 4.
Synapse User’s Guide [Handset] Transferring to an Outside Number To transfer an active or held call to an outside number with the Cordless Handset: Graham Bell 1. From either an active or held call, press . An active call is placed on hold, and the Handset displays the screen shown in Figure 299. 2. To transfer a call to an outside number, dial the number directly or access the outside number through the Call Log, Redial list, Directory, or Quick Dial.
Synapse User’s Guide [Handset] Conferencing You can set up a conference call with two other numbers (either internal, outside, or with both). To set up a conference with the Cordless Handset: Graham Bell 1. When you have connected with the first call to be conferenced, press . The active call is automatically placed on hold and the Start Conference screen shown in Figure 301 displays. 2. Establish a second call.
Synapse User’s Guide [Handset] Placing a Conference Call on Hold To put a conference on hold with the Cordless Handset: Press HOLD or PHONE to place the conference on hold. A screen similar to the one shown in Figure 305 displays. If you press PHONE, you hear a dial tone and are in the Live Dial mode. 12:30p Feb 23 Graham Bell 01:09 Mary Williams 00:03 ON HOLD DROP The first and second calls are placed on hold but are able to communicate with each other. Press to release the call from hold.
Synapse User’s Guide [Handset] Ending a Conference Call To end a conference call with the Cordless Handset: You have the following options: 12:30p Feb 23 Graham Bell 1:09 Mary Williams 0:03 ON A CALL To hang up all calls, press OFF. To drop one call, press shown in Figure 306. a. Scroll through the list to the call you want to drop, as shown in Figure 307, using the or Navigation key. b. Press SELECT to drop the highlighted call from the conference and hang it up.
Synapse User’s Guide [Handset] Managing Held Calls A maximum of five calls can be held. To place an active call on hold and to retrieve it with the Cordless Handset: 12:30p Feb 23 Press HOLD. The screen changes from ON A CALL, as shown in Figure 309, to ON HOLD, as shown in Figure 310. Graham Bell 232-555-0176 z Press number. to transfer the held call to another z Press to retrieve the held call. 0:12 ON A CALL XFER NEXT CALL CONF Figure 309.
Synapse User’s Guide To retrieve a held call when there is more than one call in the Call Deck with the Cordless Handset: NEXT CALL Graham Bell 232-555-0176 03:00 ON HOLD XFER UNHOLD Figure 311. Call on Hold in the Call Deck Call Management Press the or Figure 311. Press call. Navigation key to review calls in the Call Deck, as shown in when the call you want to retrieve is displayed. You return to the active Pressing PHONE or SPEAKER does not release the call from hold.
Synapse User’s Guide [Handset] Held Call Options To view Held Call options with the Cordless Handset: 12:30p Feb 23 OPTIONS Graham Bell 1. Redial 9-800-916-2007 2. Page All 3. Park 4. Parked 03:10 ONCalls HOLD EXIT Press OPTIONS with a held call displayed to access the Hold options, as shown in Figure 312 and listed below. 1. Redial Accesses the Redial list. See “[Handset] Accessing the Redial List” on page 125. 2. Page All Pages all other extensions. See “[Handset] Paging” on page 236. 3.
Synapse User’s Guide [Handset] Parking a Call Placing a call on hold and parking a call are similar operations. The difference is that a held call can only be retrieved at the Deskset or Handset that placed the call on hold, and a parked call can be retrieved at any extension. Parking an Active or Held Call To park an active call with the Cordless Handset: 12:30p Feb 23 1. Press OPTIONS from an active or held call to display the Options screen, as shown in Figure 313. 2.
Synapse User’s Guide [Handset] Retrieving a Parked Call From Any Extension If you know the number of the parked call, press PHONE and dial the three-digit parked call number. If you don't know the number, find the parked call in the Parked Call list. To retrieve a parked call with the Cordless Handset: To access the Parked Call list: 12:30p Feb 23 OPTIONS Graham Bell 1. Redial 9-800-916-2007 2. Page All 3. Park 4. Parked 03:10 ONCalls HOLD EXIT Figure 315.
Synapse User’s Guide [Handset] Using a Corded Headset You can use a corded headset with the Cordless Handset, as shown in Figure 317. To use a corded headset with the Cordless Handset: Figure 317. Corded Headset Call Management 229 Lift the rubber flap to insert an optional 2.5 mm corded headset into the jack on the left side of the Cordless Handset. While a corded headset is installed, the audio that would normally be handled by the Handset is handled by the corded headset.
Synapse User’s Guide Call Management Using Headsets You can use a corded headset, a Cordless Headset, or a combination of the two with the Deskset. You can register an optional TL7600 Cordless Headset directly to your Synapse Deskset. There are no wires or cords except for the power cord to the Headset charger. If you use another brand of cordless headset, you will have a more complex setup. To learn more about the AT&T TL7600 Cordless Headset, visit our web site at www.telephones.att.
Synapse User’s Guide C HAPTER 11 PAGING When you need to make an announcement to your organization, use the soft key. If your system administrator has set up paging zones, you can page all extensions or a zone. [ATA] If your Synapse system includes an optional overhead paging (OHP) system, you may be able to page through loudspeakers. If the OHP is a single-zone paging system, it is included when you page All Extensions. The single-zone OHP may also be included in an individual paging zone.
Synapse User’s Guide Paging If your system administrator has set up paging zones, you can page all extensions or a zone. To page all extensions or a paging zone: 1. 12:30PM Thu Feb 23 2008 EXT 249 The paging zones screen displays, as shown in Figure 320. John Smith 2 New Missed Calls 5 New Messages Press or to mov e highlight, then press SELECT. DND CallFw d From Idle or from a held call, press , as shown in Figure 319. It may be necessary to first press from Idle, or to press , then from Hold.
Synapse User’s Guide To page all extensions or a paging zone: (Continued) At the extensions being paged: Page Paging Accounts Press EndPage when done. EndPage Figure 321. Paging a Zone Paging Desksets involved in active calls, listening to a voicemail message, or playing or recording a name or greeting do not receive pages. Press the VOL+ or VOL– keys to adjust the volume. This volume setting affects current and future incoming pages only. Lifting the handset cancels the page.
Synapse User’s Guide [ATA] Single-Zone Overhead Paging If your Synapse system includes an optional single-zone overhead paging (OHP) system, your System Administrator may have set up an overhead paging option in the paging zones list, such as for your warehouse. The OHP speakers are included when you page All Extensions, and they may be included in other paging zones. To page using a single-zone overhead paging system: 1. Paging Zones 1. 2. 3. 4. 5. 6.
Synapse User’s Guide [ATA] Multi-Zone Overhead Paging If your Synapse system includes an optional multi-zone overhead paging (OHP) system, you have an Overhead Paging option in the paging zones list. To page using an optional multi-zone overhead paging system: 1. Paging Zones 1. 2. 3. 4. 5. 6. All Extensions Accounts Design Documentation Management Overhead Paging Use or to scroll then press SELECT or press digit. From Idle or from a held call, press It may be necessary to first press from Hold.
Synapse User’s Guide [Handset] Paging You can page all the extensions in the system. Neither zone paging nor (optional) overhead paging is available from the Cordless Handset. To page all extensions with the Cordless Handset: 1. 12:30p Feb 23 OPTIONS Begin the page: Graham Bell 1. Redial 9-800-916-2007 2. Page All 3. Park 4. Parked 03:10 ONCalls HOLD From a held call or Idle mode: a. Press OPTIONS. The screen shown in Figure 326 displays. b. Press 2 to begin the page.
Synapse User’s Guide C HAPTER 12 DESKSET-HANDSET INTERACTION Deskset-Handset Interaction This section identifies similarities and operating interactions between the SB67030 Deskset and the optional SB67040 Cordless Handset. “[Handset] Answering a Call While Another Device is on a Call” on page 238 “[Handset] Incoming Calls” on page 238 “[Handset] Held Calls” on page 238 “[Handset] Clocks” on page 239 “[Handset] Status” on page 239.
Synapse User’s Guide [Handset] Answering a Call While Another Device is on a Call The Deskset, Cordless Handset, and Cordless Headset all share the same extension number. If there is an active call, it must be placed on hold before other calls can be placed or answered by one of the other extension devices. You must also switch control to the device you want to use. [Handset] Incoming Calls An Incoming Call appears on the Deskset and Cordless Handset, and both devices emit ringtones.
Synapse User’s Guide [Handset] Clocks The Handset and the Deskset show the current date and time. The clocks on each of the devices run independently, and the system updates the real time frequently. Because the clocks are independent, there may be occasions when the time shown on each is slightly different. [Handset] Status The Handset and the Deskset show the current DND and Call Forward All status. They also show the same notifications for new calls and new messages.
Synapse User’s Guide C HAPTER 13 TROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 241 “General Troubleshooting” on page 249 “Gateway Troubleshooting” on page 259 “Deskset Troubleshooting” on page 262 “Cordless Handset Troubleshooting” on page 273 “Cordless Headset Troubleshooting” on page 281 “ATA Troubleshooting” on page 286.
Synapse User’s Guide Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving Audio Echoes The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on outside calls. If excessive echo occurs on outside calls consistently, observe the Gateway line calibration data to understand any telephone line issues. Occasional echoes may be caused by the other person’s phone. To resolve audio echo issues: 1. Log in as administrator.
Synapse User’s Guide To resolve audio echo issues: (Continued) 4. 5. If the loss number is below 10, the system will most often function normally, but there is an increased likelihood of audio performance issues like echo. If the loss number is below 10 the following procedures can be used to increase the loss value: a. Unplug that telephone line at the Gateway. b. After the line LED turns red, plug the line back in to recalibrate.
Synapse User’s Guide Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues: You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: z A switched network topology, which requires attaching network components to switches rather than hubs, is recommended.
Synapse User’s Guide Reintroducing a Deskset Into the System If there are fewer than 51 Desksets in the system and a Deskset screen displays Synch Failed or Synchronizing... for a long time, you may need to remove the Deskset from the system and reintroduce it. This problem may have been caused by a network disruption, the Deskset having been part of a different network, or by an AC power failure. To reintroduce a Deskset into the system: 1.
Synapse User’s Guide To reintroduce a Deskset into the system: (Continued) 3. Perform a complete factory reset to return to the values set at the factory. Insert a pen or the end of a paper clip into the reset switch, located on the underside of the Deskset, as shown in Figure 329. Hold until Restoring to Factory Defaults appears on the screen (approximately 5 seconds). After the Deskset restarts, it will rejoin the system.
Synapse User’s Guide Reintroducing a Gateway or ATA Into the System If there are fewer than five Gateways in the system, and a Gateway or ATA screen displays Synch Failed or Synchronizing... for more than a few minutes, you may need to remove the Gateway or ATA from the system and reintroduce it. This problem may have been caused by the Gateway or ATA having been part of a different network or by a network disruption, which may have been caused by an AC power failure.
Synapse User’s Guide To reintroduce a Gateway or ATA into the system: (Continued) 4. Complete a factory reset to restore factory values. Insert a pen or the end of a paper clip into the reset switch (located on the front of the Gateway and ATA) and hold it for more than five seconds until the LCD displays Restoring to factory defaults. 5. Reconnect the Gateway or ATA to the network and ensure that it synchronizes with the other devices. 6.
Synapse User’s Guide Power Failure Recovery Procedure To recover after a power failure: When AC power returns after a power failure, the system self–assigns a link–local address to the Deskset beginning with number 169.254. If the Deskset is set for automatic IP address configuration, it searches for the DHCP server. If the DHCP server is found, it assigns an IP address. If the Deskset is set with static IP addresses, the address does not change.
Synapse User’s Guide General Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides. Symptom Probable Cause Corrective Action Unable to access the WebUI Log–in page from computer. The computer is not connected to the same subnet (network) as the Deskset, and the subnets are not set up to communicate. Verify the IP address.
Synapse User’s Guide Symptom Probable Cause Corrective Action WebUI reverts to Log–in page after clicking a navigation link. The browser is not checking for newer version of pages. Ensure that your Internet browser is working normally. It may not be automatically caching pages. For example, in Internet Explorer 6, click Tools –> Internet Options. Then under Temporary Internet files, click Settings. Under Check for newer versions of stored pages, select Automatically.
Synapse User’s Guide Symptom Probable Cause Corrective Action You hear static, sudden silences, gaps in speech, or garbled speech. You may be experiencing network problems. General Troubleshooting Your LAN administrator should ensure the following minimum guidelines are met: z A switched network topology is recommended (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). z The office network infrastructure should use Cat5 wiring.
Synapse User’s Guide Symptom Probable Cause Corrective Action You hear echoes, distorted speech, or static. At least one of the PSTN lines has DSL, which is not properly filtered. Make sure you have a DSL filter plugged in between each DSL line and the telephone wall jack. You may need a higher quality DSL filter than you are using. You can also try plugging in multiple DSL filters in sequence to decrease DSL interference.
Synapse User’s Guide Symptom Probable Cause Corrective Action Internet connection or access to the local network on my computer does not work after installing the Deskset. The Ethernet cords are not installed correctly. Check that the Ethernet cord from the computer is plugged into the Deskset port labeled . A second Ethernet cord should be plugged into the Ethernet port on the Deskset marked with the other end plugged into your LAN.
Synapse User’s Guide Symptom Probable Cause Corrective Action Device becomes sluggish or unresponsive during or immediately after software upgrade. Cannot connect to AT&T server or the device encountered unexpected problem. Disconnect the power to the device, wait a few minutes, then reconnect the power and try the upgrade process again. Device displays “Host Not Found” after user attempts a software upgrade. The user attempted a software upgrade with no outside Internet connection.
Synapse User’s Guide Symptom Probable Cause Corrective Action Device is sluggish, unresponsive, or behaving unusually. The device encountered an unexpected problem. General Troubleshooting Disconnect the power to the device, wait a few minutes, then reconnect the power and wait for the device to boot up. OR Press the reset switch for less than five seconds. Pressing the switch for more than five seconds will erase all data and settings. WebUI is unresponsive. System clock displays incorrect time.
Synapse User’s Guide Symptom Probable Cause Corrective Action Device upgrade failed, the WebUI displays “Login to target device failed”, and the WebUI and device screens display the old software version. The software version of the device you are currently logged into is no longer compatible with the software version of other devices within the network. 1. As administrator, log into the WebUI using the IP address of a device that does not have updated software and is not having any problems.
Synapse User’s Guide Symptom Probable Cause Corrective Action The WebUI displays “Login to target device failed.” The software version of the device you are currently logged into is no longer compatible with the software version of other devices within the network. 1. As administrator, log into the WebUI using the IP address of the device that caused the problem. Click Device Management, then Update Device in the WebUI navigation menu at left. 2. Click .
Synapse User’s Guide Symptom Probable Cause Corrective Action Calls directed to the operator are misdirected. You deleted an old Deskset and replaced it with a new one. Even though you backed up the Deskset settings first and restored them to the new Deskset, the system operator assignment must be redone. If you remove a Deskset from the system, any system settings, such as operator assignment to that extension, will change to the lowest-numbered extension.
Synapse User’s Guide Gateway Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides. Symptom Probable Cause Corrective Action Gateway does not work at all. There is no power to the device. Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch. Verify that the AC power outlet has power, such as plugging in some other AC device.
Synapse User’s Guide Symptom Probable Cause Corrective Action Gateway screen displays Synch Failed. The Gateway was disconnected, then reconnected after configuration changes were made to the system. Refer to “Reintroducing a Gateway or ATA Into the System” on page 246. Gateway screen displays Synch Failed. (Continued) The Gateway was configured on another network or has returned to the system after being deleted from the system.
Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing.... (Continued) The Deskset is the only device on the subnet. Power cycle the Deskset by unplugging the power cord and plugging it back in. If power cycling does not work, back up your Deskset and reset to factory defaults by using a paper clip to press and hold the reset switch (located on the underside of the unit) for more than five seconds.
Synapse User’s Guide Deskset Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides. Symptom Probable Cause Corrective Action Deskset does not work at all. There is no power to the device. Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch. Verify that the AC power outlet has power, such as plugging in some other AC device.
Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset screen displays Synch Failed. The Deskset was disconnected, then reconnected after configuration changes were made to the system. Refer to “Reintroducing a Deskset Into the System” on page 244. The Deskset has returned to the system after being deleted from the system. Refer to “Reintroducing a Deskset Into the System” on page 244. The Deskset was configured on another network.
Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing.... The Deskset is the only device on the subnet, or is on a different subnet than any Gateways. The Deskset may temporarily display Synchronizing… for a few seconds. This is normal and does not indicate a problem. If this Deskset is the first device on the network, Synchronizing...
Synapse User’s Guide Symptom Probable Cause Corrective Action Unable to make outside calls. An outside phone number cannot be accessed through the Gateway. Ensure that you enter a 9 before the telephone number to indicate this is an outside call. For example, 9-1-555-0123. If you see All Phone Lines Busy on the Deskset screen, try again later because all outside lines may be in use. Ensure that a Gateway is connected to the network and that it resides on the same subnet as the Deskset.
Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset is not active immediately after a power interruption. The system needs time to restore service. Allow at least one minute for the system to boot up again after a power failure. My PC, which is connected to the LAN through the Deskset, briefly loses its network connection. For PCs connected to the LAN through Desksets, disruption to the Deskset operation affects the PC.
Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset does not automatically forward a call to another extension. The Call Forward All settings are incorrect. Check that Call Forward All is on ( should appear in the top right corner of the screen while in Idle mode). Ensure that a valid extension number has been entered as a destination extension.
Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset does not automatically forward a call to an outside phone number. Forwarding to outside phone number has been disabled or Call Forward All settings are incorrect. Deskset Troubleshooting Check that forwarding to an outside phone number has been enabled. See “Call Forward-NA to an Outside Phone Number” in the Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides.
Synapse User’s Guide Symptom Probable Cause Corrective Action Unable to transfer call to outside phone number. Transferring to an outside phone number has been disabled, or no lines are available. Deskset Troubleshooting Check that transferring to an outside phone number has been enabled. See “Call Forward-NA to an Outside Phone Number” in the Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides. Caller ID is not working.
Synapse User’s Guide Symptom Probable Cause Corrective Action Incomplete Voicemail messages. Recording interrupted by time–out or full memory. If a caller leaves a very long message, part of it may be lost when the Deskset disconnects the call after two minutes. If the caller pauses for longer than six seconds, the Deskset stops recording and disconnects the call. If the Deskset’s memory becomes full during a message, the Deskset stops recording and disconnects the call.
Synapse User’s Guide Symptom Probable Cause Corrective Action Deskset soft keys have changed. The highlight bar has moved to another line on the screen. Unable to add an entry to Quick-Dial list. The Quick-Dial list is full — a maximum of six entries are allowed. You can edit Quick Dial entries on the Deskset or the WebUI. You cannot delete Quick-Dial entries. If you wish to replace an entry, edit the entry and replace the details. Caller hears, “That key is not recognized.
Synapse User’s Guide Symptom Probable Cause Corrective Action Unable to locate the Cordless Handset from the Deskset. The Cordless Handset’s battery is dead or the Cordless Handset is out of range or not registered. Charge the Cordless Handset battery. If does not appear on the Deskset Idle screen, then the Cordless Handset is not registered. Register the Handset at the Deskset. Press MENU –> User Settings – > Cordless Settings –> Handset –> Register.
Synapse User’s Guide Cordless Handset Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides. Symptom Probable Cause Corrective Action Handset does not work at all (LCD is black). There is no power to the device. Confirm the battery is installed and charged correctly. Place the Handset into the accessory charger.
Synapse User’s Guide Symptom Probable Cause Corrective Action Cordless Handset Troubleshooting Extension number does not match the Deskset. The Handset has been registered to another Deskset. 1. Check the Deskset to see if a Handset has been registered. If so, deregister it. On the Deskset, press MENU –> User Settings –> Cordless Settings –> Handset –> DeReg. 2. Deregister your Handset. On the Handset, press OPTIONS –> Settings –> Deregister. 3. Start the registration process again.
Synapse User’s Guide Symptom Probable Cause Corrective Action Unable to make outside calls. The Handset cannot communicate with the Deskset. First, ensure that the Deskset can make outside calls. If it cannot, consult “Deskset Troubleshooting” on page 262. Confirm that your Handset is registered to your Deskset. On the Handset, press OPTIONS –> Settings –> Product ID and check that the bottom line reads Registered: YES. You might be out of range of the Deskset; try moving closer.
Synapse User’s Guide Symptom Probable Cause Corrective Action Handset does not receive incoming calls. (Continued) Incoming call notifications do not reach the Handset. Confirm that your Handset is registered to the Deskset. At the Deskset, press MENU –> User Settings –> Cordless Settings. If the Handset is registered, the screen displays 1. Handset (Registered). At the Handset, verify that the Handset is registered.
Synapse User’s Guide Symptom Probable Cause Corrective Action Handset shows screen telling me to register it, but Deskset screen says that the Cordless Handset is registered. Sometimes, when you deregister a Cordless Handset from the Deskset, the Deskset does not reflect the Cordless Handset’s new, unregistered status. At the Deskset, press MENU –> User Settings –> Cordless Settings –> Handset and deregister the handset. Reregister the handset.
Synapse User’s Guide Symptom Probable Cause Corrective Action Handset continuously displays Searching for Deskset…. The Handset is out of range or not registered. Verify that the Deskset is powered and fully functional. If the Deskset has no AC power, the Handset will not work. The Handset may be out of range of the Deskset; move closer. The Handset may have been deregistered when the Deskset was upgraded or reset.
Synapse User’s Guide Symptom Probable Cause Corrective Action Calls dropped. Restoring Deskset settings or updating software while that extension is in use causes all calls to be dropped. Update software and restore Deskset settings only in Idle mode with no calls pending. Cordless Handset lost link with the Deskset. Verify that your Cordless Handset battery is charged and that it is within range of the Deskset.
Synapse User’s Guide Symptom Probable Cause Corrective Action Poor audio quality. Speech is cutting out. The Handset is almost out of range or is experiencing interference. You may be close to being out of range. Try moving closer to the Deskset. Other electronic products can cause interference with your Handset. Try installing the Deskset far away from devices such as televisions, microwaves, or other cordless devices, including other Handsets.
Synapse User’s Guide Cordless Headset Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides. Symptom Probable Cause Corrective Action Headset not responding. The Headset has lost connection to Deskset. 1. Disconnect the Cordless Headset battery. 2. Wait three minutes. 3. Install the battery again and place the Cordless Headset into the charger. 4.
Synapse User’s Guide Symptom Probable Cause Corrective Action The TL7600 Headset does not work at all. The Headset is not getting power from its battery. Verify that the battery is installed and charged correctly. Place the Headset into the accessory charger. Ensure the charger is securely plugged into an outlet not controlled by a wall switch. The Headset LED will light to indicate that the Headset is charging.
Synapse User’s Guide Symptom Probable Cause Corrective Action Poor audio quality. Speech is cutting out. The Headset is almost out of range or is experiencing interference. You may be close to being out of range. Try moving closer to the Deskset. Other electronic products can cause interference with your Headset. Try installing the Deskset far away from devices such as televisions, microwaves, or other cordless devices. If the problem persists, check audio quality on the Deskset.
Synapse User’s Guide Symptom Probable Cause Corrective Action Batteries do not hold a charge. Bad battery or bad battery connection. Make sure that the Headset battery is installed and securely plugged into the connector. Charge the battery for at least six hours. For optimum daily performance, return the Cordless Headset to the charger when not in use. You may need a new battery. Your Headset might be malfunctioning.
Synapse User’s Guide Symptom Probable Cause Corrective Action A buzzing sound on my Headset. Noise interference. Move the Headset at least 12 inches away from the Deskset. Other electronic products can cause interference with your Cordless Headset. Try installing your Headset as far away from these types of electronic devices as possible: television sets, microwaves, or other cordless telephones. The Deskset is unavailable (powered off, out of range, or removed from the system).
Synapse User’s Guide ATA Troubleshooting For more information about the corrective actions recommended in this troubleshooting section, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides. [ATA] General Troubleshooting Symptom Probable Cause Corrective Action ATA does not work at all. There is no power to the device. Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch. Verify that the AC power outlet has power. Plug in a lamp.
Synapse User’s Guide Symptom Probable Cause Corrective Action ATA screen displays Synch Failed. The ATA was disconnected, then reconnected after configuration changes were made to the system. Refer to “Reintroducing a Gateway or ATA Into the System” on page 246. ATA screen displays Synch Failed. (Continued) The ATA was configured on another network or has returned to the Synapse system after being deleted from the system.
Synapse User’s Guide [ATA] Music on Hold (MoH) Troubleshooting Symptom Probable Cause Corrective Action Music on Hold (MoH) is not playing and the AUX IN LED (right of the ATA LCD screen) is OFF. MoH is disabled. In the WebUI: Click System Settings –> Hold Settings, set Select Port to be ATA: AUX IN and click . MoH is not playing and the AUX IN LED (right of the ATA LCD screen) is solid RED, but MoH is enabled in the WebUI and no connected equipment is detected in AUX IN.
Synapse User’s Guide Symptom Probable Cause Corrective Action ATA MoH Troubleshooting MoH is not playing and If the AUX IN LED (right of the ATA LCD screen) is GREEN. MoH not properly configured. Verify that the audio source is playing and not muted. Set the MoH output volume level by adjusting the playback volume of the music source device connected to the ATA. You may need to set the volume near the maximum.
Synapse User’s Guide Symptom Probable Cause Corrective Action MoH audio is too quiet, fluctuating, or dropping out. The volume on the audio source is too low or too high. If the volume is too high, overdriving the audio components may be causing short periods of sound to drop out (not be heard).
Synapse User’s Guide Symptom Probable Cause Corrective Action MoH audio is interrupted. Hold Announcement is enabled. ATA MoH Troubleshooting The Hold Announcement is a feature that repeats a recorded audio clip at regular intervals during MoH. See “Hold Settings and [ATA] Music on Hold (MoH)” in the Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides. My audio player jack is not the same size as the supplied audio cable. Troubleshooting Your audio device does not have a 3.
Synapse User’s Guide [ATA] Overhead Paging (OHP) Troubleshooting Symptom Probable Cause Corrective Action Overhead paging (OHP) is not working. You don’t know whether your OHP is single- or multi-zone and whether it needs an FXS or an Audio-Out connection. ATA OHP Troubleshooting There are three possible configurations for OHP: z Single-zone paging connected to the AUX OUT jack. z Single-zone paging connected to one of the two FXS ports.
Synapse User’s Guide Symptom Probable Cause Corrective Action Overhead paging (OHP) is not working. (Continued) The OHP may not be properly installed. ATA OHP Troubleshooting For OHP equipment connected to an FXS port, verify WebUI configuration. a. Connect a corded phone to the FXS port configured for paging. b. Verify that the phone rings when paged. c. If the phone does not ring, there is a problem with the WebUI configuration or the installation at the ATA. d.
Synapse User’s Guide Symptom Probable Cause Corrective Action ATA OHP Troubleshooting Single-Zone OHP Connected to AUX OUT Jack For OHP equipment connected to the AUX OUT jack, this Troubleshooting refers to the ATA front-panel AUX OUT LED. This describes the behavior of these LEDs: OFF: There is a problem with the WebUI configuration for OHP. Either Paging is disabled, or the selected Paging Port is not AUX OUT. RED: Although the WebUI supports OHP, no connection is detected.
Synapse User’s Guide Symptom Probable Cause Corrective Action Single-zone OHP on AUX OUT is not working and the AUX OUT LED (right of the ATA LCD screen) is OFF. The OHP is not configured in the WebUI for use on AUX OUT or is not a member of a paging zone. ATA OHP Troubleshooting Verify the OHP configuration: a. As administrator, log into the WebUI. b. Click System Settings –> Overhead Paging. c. Verify that Paging is Enabled. If not, select Enable. d.
Synapse User’s Guide Symptom Probable Cause Corrective Action ATA OHP Troubleshooting Single-zone OHP on AUX OUT is not working and the AUX OUT LED (right of the ATA LCD screen) is solid GREEN and the WebUI is configured for paging through the AUX OUT jack. The ATA has detected a cable connected to the AUX OUT jack. There may be a problem with your paging equipment or its configuration. Refer to your OHP product documentation for installation and configuration instructions.
Synapse User’s Guide Symptom Probable Cause Corrective Action Single-zone OHP on AUX OUT is not working and the AUX OUT LED (right of the ATA LCD screen) is flashing GREEN. Paging is active (a user on the system is paging the OHP system). There may be a problem with the paging equipment or its setup. Verify your paging equipment configuration. Check to see if the OHP system has settings that need to be adjusted to work with Synapse. Refer to your paging equipment documentation or to your installer.
Synapse User’s Guide Symptom Probable Cause Corrective Action ATA OHP Troubleshooting Single-Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment. When the equipment is properly installed, and everything is configured correctly, this is the behavior of these LEDs: OFF: There is no paging activity. Flashing GREEN: A user has initiated a page.
Synapse User’s Guide Symptom Probable Cause Corrective Action Single-zone OHP on FXS is not working and the FXS LED (right of the ATA LCD screen) for the FXS port that is used for the OHP equipment is solid GREEN. The ATA has detected a cable connected to an FXS port. The paging equipment should be broadcasting the announcement, so there could be a problem with the OHP equipment. Refer to your OHP product documentation for installation and configuration instructions.
Synapse User’s Guide Symptom Probable Cause Corrective Action Single-zone OHP on FXS is not working. There may be a problem with the connection between the FXS port and the OHP system. ATA OHP Troubleshooting Verify the connection between the FXS port and your OHP system. See “[ATA] Overhead Paging Overview” in the Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides for background and for configuration instructions.
Synapse User’s Guide Symptom Single-zone OHP on FXS is not working. (Continued) Troubleshooting Probable Cause Corrective Action There may be a problem with the paging equipment or its setup. Verify your paging equipment configuration. Check to see if the OHP system has settings that need to be adjusted to work with Synapse. Refer to your paging equipment documentation or to your installer. There may be a problem with the paging zone setup.
Synapse User’s Guide Symptom Probable Cause Corrective Action ATA OHP Troubleshooting Multi-Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment. When the equipment is properly installed, and everything is configured correctly, this is the behavior of these LEDs: OFF: There is no paging activity. Flashing GREEN: A user has initiated a page.
Synapse User’s Guide Symptom Probable Cause Corrective Action Multi-zone OHP is not working. Inconsistent configuration. Troubleshooting ATA OHP Troubleshooting Verify the OHP configuration: a. As administrator, log into the WebUI. b. Click System Settings –> Overhead Paging. c. Verify that Paging is set to Enable. d. Verify that the Paging System Type is set to Multi Zone. e.
Synapse User’s Guide Symptom Probable Cause Corrective Action There may be a problem with the connection between the FXS port and the OHP system. ATA OHP Troubleshooting Verify the connection between the FXS port and your OHP system. See “[ATA] Overhead Paging Overview” in the Synapse Administrator’s Guide at www.telephones.att.com/ synapseguides for background and for configuration instructions.
Synapse User’s Guide Symptom Probable Cause Corrective Action Multi-zone OHP is not working and the FXS LED (right of the ATA LCD screen) for the FXS port that is used for the OHP equipment is solid GREEN. The ATA has detected a cable connected to an FXS port. The paging equipment should be broadcasting the announcement, so there could be a problem with the OHP. Refer to your OHP product documentation for installation and configuration instructions.
Synapse User’s Guide [ATA] Fax Configuration Troubleshooting Symptom Probable Cause Corrective Action ATA Fax Configuration Troubleshooting While using T.38 mode, unable to receive faxes or having persistent fax transmission failures. Incompatible Fax Mode setting. 1. As administrator, log into the WebUI. 2. Click System Settings –> Fax Configuration. 3. Set Fax Mode to G.711. 4. Click . While using T.38 mode, fax usually works with occasional failures. Network impairment issues.
Synapse User’s Guide Symptom Probable Cause Corrective Action The fax is not working and the FXS 1 or FXS 2 LED (right of the ATA LCD screen) that corresponds to the jack you are using for connecting the fax machine is OFF when the fax is attempting to send or receive a fax. The Gateway and the fax are not communicating. Troubleshooting ATA Fax Configuration Troubleshooting Verify the connection between the FXS port and your fax machine.
Synapse User’s Guide Symptom Probable Cause Corrective Action The fax is not working and the FXS LED (right of the ATA LCD screen) that corresponds to the jack you are using for connecting the fax machine is solid GREEN. The ATA recognizes that someone is attempting to send or receive a fax. Check the fax machine settings. Verify the fax machine settings.
Synapse User’s Guide Symptom Probable Cause Corrective Action Unable to receive incoming faxes. Fax line not configured properly. 1. As administrator, log into the WebUI. 2. Click System Settings –> Fax Configuration. 3. Verify that Fax Line is set to the correct line. Verify that the physical outside line on which incoming faxes are received is connected to the chosen Fax Line on the Gateway.
Synapse User’s Guide [ATA] Analog Phone Troubleshooting Symptom Probable Cause Corrective Action Analog phone connected to FXS port does not work as expected. The ATA has detected a cable connected to the FXS port, but in the WebUI, this FXS port is set to Fax or OHP. ATA Analog Phone Troubleshooting Verify that your telephone is connected to FXS 1 or FXS 2. If not, plug it in, or change the analog telephone configuration in the WebUI.
Synapse User’s Guide Symptom Probable Cause Corrective Action Analog phone connected to FXS port does not work as expected. (Continued) Analog phone is working with Synapse, but does not have Deskset capabilities. Consider the analog phone limitations: z ATA Analog Phone Troubleshooting To make outgoing calls on an analog phone connected to the FXS port on the ATA, the external phone number must be preceded by 9 (same as on a Deskset).
Synapse User’s Guide [ATA] Group Mailbox Troubleshooting Symptom Probable Cause Corrective Action Group Mailbox does not work. Needs an ATA to be available. ATA Group Mailbox Troubleshooting Group mailboxes reside on the ATA. The ATA must be connected. See the Synapse Installation Guide at www.telephones.att.com/synapseguides. Group Mailbox is full even though is has not reached quota.
Synapse User’s Guide APPENDIXES Appendix A: Soft Keys The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes. Deskset Soft Keys Table 18 provides an alphabetical list of the labels that appear above the Deskset soft keys. Table 18. Deskset Soft Key Functions Function Description Function Adds an extension destination when forwarding a Voicemail message.
Synapse User’s Guide Table 18. Deskset Soft Key Functions (Continued) Function Description Function Turns Call Forward on or off. Deletes the highlighted Voicemail message in the Message list. Cancels action and returns user to previous mode. Deregisters Cordless Handset or Headset in registration menu. Clears the active Call Screening indication ( )from the Call Appearance screen. Shows more detail for a particular entry. Turns Do Not Disturb on and off.
Synapse User’s Guide Table 18. Deskset Soft Key Functions (Continued) Function Appendixes Description Function Description Initiates recording of an introduction when forwarding a Voicemail message. Creates a new entry. Completes conference call setup. Initiates a page. Jumps back eight seconds in playback mode. Parks a call. Jumps forward eight seconds in playback mode. Accesses the Park list so you can review or pick up parked calls.
Synapse User’s Guide [Handset] Cordless Handset Soft Keys Table 19 provides an alphabetical list of the labels that appear above the Cordless Handset soft keys. Table 19. Cordless Handset Soft Keys Key Function Key Answer an incoming call and place it in the Handset Call Deck. During an active call, the current call is placed on hold and the new call is answered (see “[Handset] Call Deck” on page 218).
Synapse User’s Guide Appendix B: Technical Specifications Table 20 lists the technical specifications for the SB67010 PSTN Gateway, SB67030 Deskset, and SB67040 Cordless Handset. Table 20. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Deskset, Cordless Handset, Cordless Headset: 1921.536–1928.448 MHz Deskset: 1921.536–1928.
Synapse User’s Guide Table 20. Technical Specifications (Continued) Feature Specification Power Requirements ATA: 12V @ 18 Watts Cordless Handset: 2.4V 550mA Ni–MH battery Cordless Handset, Cordless Headset charger: 6V DC @ 200mA Cordless Headset: 3.7V 240mAH battery Deskset: 5.1V DC @ 1700mA Gateway: 5.
Synapse User’s Guide Table 20. Technical Specifications (Continued) Feature Specification [ATA] AUX Out 3.5 mm Tip (Signal), Ring (NC) Sleeve (Ground) (TRS) jack Frequency range 300 to 3.
Synapse User’s Guide Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it. Avoid Water Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.
Synapse User’s Guide Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following: Read and understand all instructions.
Synapse User’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed. If liquid has been spilled on the product. If the product has been exposed to rain or water. If the product does not operate normally when following the operating instructions. Adjust only those controls that are covered by the operating instructions.
Synapse User’s Guide Appendix E: Limited Warranty The AT&T brand is used under license. For customer service, repair, replacement, or warranty service, and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada, call 1 (888) 883-2474. 1.
Synapse User’s Guide 4.
Synapse User’s Guide 5. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our web site at www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada, call 1 (888) 883-2474. Before calling for service, please review the user manual. A check of the PRODUCT's controls and features may save you a service call.
Synapse User’s Guide 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T-branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties.
Synapse User’s Guide GLOSSARY This glossary provides definitions that pertain to the Synapse telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX.
Synapse User’s Guide BYPASS port: An RJ11 jack on the PSTN Gateway that allows for communication during power outages. Plug an analog telephone into the this jack. Call Appearance: The five icons on the right side of the Deskset display and the keys and LEDs associated with those icons. The keys access active and held calls, and calls that are being dialed or predialed. The LEDs and icons indicate the state of each call or potential call.
Synapse User’s Guide Display Names: The names that the system administrator enters to identify each extension number. The Auto Attendant uses these names to assist callers in forwarding calls.
Synapse User’s Guide FXO (Foreign Exchange Office): The gateway telephone signaling interface between the PSTN telephone lines and the LAN FXS station port: A jack on the ATA for connecting non-Synapse analog telephone equipment to the Synapse system G.
Synapse User’s Guide key beep: When enabled, pressing a key plays a tone LAN (Local Area Network): A communications network that allows data devices to communicate with each other LCD (Liquid Crystal Display): The screen that provides instructions and feedback LED (Light Emitting Diode): A small light on a device that indicates status link loss: Occurs when the connection between two RF devices fail, such as between the system Deskset and the optional Cordless Headset or Cordless Handset link-local address:
Synapse User’s Guide off hook: Indicates that you are on a phone call, have lifted the corded handset, or have pressed SPEAKER or HEADSET to answer a call or to prepare to place a call. You are off hook from the moment that you hear a dial tone to when you hang up a call.
Synapse User’s Guide Quick Dial: Provides two-touch dialing for frequently called phone numbers quota: The maximum recording time for a Group Mailbox reboot: Restart a device Redial: Accesses the log of outgoing calls RF (radio frequency): The communication channel for most Cordless Handsets and Cordless Headsets ring group: Groups of extensions configured by the system administrator to all ring when calls come in for that group router: An electronic device that connects two or more other electronic devices
Synapse User’s Guide system administrator: A person to perform functions such as setting up and modifying system configurations. This system administrator can be an employee or your telephone equipment provider. System Directory: (see System list) System list: This list of names and phone numbers is created and maintained by the system administrator. All system users can sort and view this list.
