Instruction manual

Attendant Splitting One-Way Automatic

Description

This feature allows the attendant to converse privately with a called party while the calling

party is split away on hold.

When the attendant presses START (or a DXS button) to extend an incoming call to a called

party, the calling party is automatically split away from the connection and placed on hold.

This allows the attendant to talk privately with the called party before extending the call. The

attendant can then press RELEASE to complete the transfer or CANCEL to drop the called

station and return to the incoming call.

If the console is a SLAC, the attendant can also use the Join and Source/Destination

features while in the Start mode. Refer to the descriptions of these features for details.

Considerations

Attendant Splitting One-Way Automatic allows the attendant to (1) announce a call, (2)

determine privately whether the called party is available to receive the call, and (3) obtain

information if necessary to redirect the call or take a message.

Interactions

The following features interact with Attendant Splitting One-Way Automatic.

Attendant Source/Destination (SLAC only): This feature can be used after reaching the

called party. It allows the attendant to speak privately to both the calling party and the called

party before connecting them together.

Music-on-Hold: Music-on-hold is not provided to the calling party while the call is split from

the console.

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