Instruction manual

Attendant Return Coverage On Don’t Answer
Coverage:
● DTAC only—Whenever a DTAC attendant is a coverage receiver for a particular
coverage group and a call is placed from the attendant position via the Start button
or the Selector Console to a voice terminal in that group, the Coverage-Group
(COVER-GRP) button on the Attendant Console will not track the call (COVER-GRP
button status LED will not flash). If the call remains unanswered, it will return to the
Attendant Console on the RTN-DA button rather than the COVER-GRP button.
● SLAC only—Whenever the common queue is a receiver for a coverage group and a
call is placed from the attendant position via the START button or the Selector
Console to a voice terminal in that group, an unanswered call will return to the
attendant queue as a Return-On-Don’t-Answer call (instead of as a coverage call).
Send All Calls (DTAC only): If Send All Calls is activated, returning calls will ring at the
DTAC.
Administration Requirements
System:
● Assign number of rings before call return to the Attendant Position (1-31; default =
5).
2-51