Instruction manual

FEATURES AND SERVICES
Attendant Return Coverage On Don’t Answer
Description
This feature allows unanswered calls extended by the attendant to be returned to the
attendant for additional service.
Calls that are not answered after a administered number of rings will transfer ringing to the
Return-On-Don’t-Answer (RTN-DA) button on a Direct Trunk Attendant Console (DTAC) or to
a LOOP button on a Switched Loop Attendant Console (SLAC). If the called voice terminal
has Coverage, the counting of rings for return begins only after the coverage station begins
ringing. If the terminal does not have Coverage but does have delayed ringing on System
Access or Bridged Access buttons, the delay interval (administered as an equivalent number
of rings) must expire before counting begins.
When the RTN-DA button is busy, calls will continue to ring at the called station until the
button is idle. If a SLAC is not available to receive the returning call, it stays in the common
queue until it can be serviced.
To answer a returned call at a DTAC, the attendant presses RTN-DA (if not selected by
Ringing Line Preference.) The call can be reextended via the START button or Selector
Console. In either case, the RTN-DA button is idled as soon as the attendant releases.
To answer a returned call at a SLAC, the attendant merely lifts the handset to be connected
to the ringing loop.
Considerations
Attendant Return-Coverage-On-Don’t-Answer allows the attendant to service calls not
answered within a specified number of rings. This provides the calling party better service
and results in fewer lost calls.
Interactions
The following features interact with Attendant Return Coverage on Don’t Answer.
Attendant Console, Direct Trunk: As long as an Attendant Console remains active, the call
will return to the attendant who extended it.
Attendant Console, Switched Loop: A returning call is directed from the common queue to a
LOOP button. In a two-console system, returning calls can be administered to go to the first
attendant, the second attendant, either attendant, or to the specific attendant who originated
the call.
Attendant Direct Extension Selection: If a call to a Floating PDC (FPDC) is returned to the
attendant, the FPDC’s status LED on the Selector Console will flash during ringing and go
dark when the call is answered.
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