Instruction manual

FEATURES AND SERVICES
Attendant Return Coverage On Busy
Description
This feature allows a camped-on call at a busy station or DGC Group to be returned to the
attendant for service after a specified time period.
A camped-on call not answered within 1 to 120 seconds (administrable) after the attendant
releases the call will return to the console in one of the following ways:
● On the Return-On-Busy (RTN-BUSY) button at a Direct Trunk Attendant Console
(DTAC).
● On a LOOP button at a Switched Loop Attendant Console (SLAC).
To answer a returned call at a DTAC, the attendant presses RTN-BUSY (if not selected by
Ringing Line Preference.) A returned call can be reextended via the START button or a
Selector Console button. In either case, the Return-On-Busy button is idled as soon as the
attendant releases.
To answer a returned call at a
to the ringing loop.
When the RTN-BUSY button is
SLAC, the attendant
busy at a DTAC, the
merely lifts the handset to be connected
calling party will remain on-hold; if a loop
is not available at a SLAC, the returning call remains in the console queue. The system will
continue to attempt to ring the called station until the RTN-BUSY button is idle or a loop is
open. When Attendant Camp-On is not provided (Camp-On return time set to zero seconds),
calls released by the attendant to busy tone are returned to the console immediately.
Considerations
Attendant Return-Coverage-On-Busy allows the attendant to service calls not answered
within specified time intervals.
This provides the calling party better service, and results in
fewer lost calls.
Interactions
The following features
Attendant Camp-On:
camped on.
interact with Attendant Return Coverage On Busy.
External calls that are released when Busy Tone is heard will be
Attendant Console, Direct Trunk: As long as an Attendant Console remains active, the call
will return to the attendant who extended it.
Attendant Console, Switched Loop: A returning call is directed from the common queue to a
LOOP button.
attendant, the
the call.
2-48
In a two-console system, returning calls can
second attendant, either attendant, or to the
be administered to go to the first
specific attendant who originated