Instruction manual
Features and Services
A console in Position Busy mode can receive attendant PDC, DID, and DGC calls, and outgoing
calls can still be placed. Local functions can be activated.
Considerations
Position Busy allows one of two attendant positions to be made inactive when not required. This is
useful in situations where calling traffic requires only one console operator.
Interactions
The following features interact with Attendant Position Busy.
Attendant Call Extending: Unanswered calls extended by an inactive console will return to the
active console on the Return-On-Don't-Answer (RTN-DA) button (DTAC only) or on a Loop button
(SLAC only).
Attendant Camp-On: Calls Camped-On by an inactive console will return to the active console
when Camp-On timeout occurs.
Attendant Message Waiting: An inactive attendant is permitted to control voice terminal Message
LEDs.
Automatic Intercom: The inactive attendant is permitted to place Automatic Intercom calls. DTAC
only: Automatic Intercom calls to the inactive attendant will not ring at the console or be transferred
to the active attendant when the AUTO ICOM button is located in one of the two rightmost button
columns.
Backup Station (Single SLAC): If the Backup station is a member of a DGC group, it must be
logged into the group to receive attendant calls.
Coverage:
● DTAC only—If the active attendant is a coverage receiver for the inactive attendant,
coverage is invoked and calls will appear at the active attendant’s Cover button. If the
inactive attendant is a coverage receiver for the active attendant, coverage, when
activated, is invoked at all coverage stations, including the inactive attendant. However, if
the Cover button is located in one of the two rightmost button columns, coverage calls will
not ring at these buttons.
● SLAC only—All calls covered by the common queue will be directed to the active console.
Direct Group Calling: If the attendant is a member of a DGC Group, calls directed to the group
will be routed to the attendant. The attendant must dial ✶ 4 to log out of the group. Dialing ✶ 6 re-
enters (logs into) the group.
Direct Inward Dialing: All DID calls to unassigned DID numbers will be transferred to the active
attendant.
2-44
November 1995