Instruction manual

Attendant Position Busy

Description

This feature allows an Attendant Console to be placed in an inactive mode.

Systems with Direct Trunk Attendant Console(s) (DTAC)

There must be two Attendant Consoles in the system before this feature can be activated. A

Position Busy (POS BUSY) button can be assigned on each of the consoles. Pressing POS BUSY

at one of two active consoles causes the POS BUSY status LED to light and the console to be

placed in the inactive mode. Pressing POS BUSY a second time causes the LED to go dark and

the console to be reactivated. Pressing POS BUSY when only one Attendant Console is active is

ignored (i.e., only one console is allowed to be inactive at a time).

When a console is in the inactive mode, ringing is disabled on facility appearances on the two

rightmost button columns only. The (green) status LEDs will continue to operate normally. Calls to

floating PDCs not signed in, DID calls, and dial “0” calls will be transferred to the active console.

Internal calls to the PDC of the inactive console will still be directed to that console.

Incoming calls on lines that normally ring at only the inactive console will now ring at the active

console if they have an appearance there.

All buttons on the inactive console will continue to function normally, including the Selector Console

buttons. Calls can be originated by the inactive console. Call appearances in the leftmost two

columns of buttons on the inactive console are not affected by the Position Busy feature.

The attendant can press a Direct Station Selection (DSS), Automatic Intercom (AUTO ICOM), or a

Direct Facility Access (FACILITY) button and then receive busy-to-idle reminder when the facility

becomes idle.

Note that if a personal trunk appears on only one DTAC, incoming calls on those trunks will not

receive service when the console is inactive. For this reason, it is strongly recommended that each

DTAC attendant be assigned a Coverage-Individual (COVER-IND) button for the other console so

that these calls can be covered. Also, be sure to make the Attendant Console the principal station

(owner) on all trunks that are to receive coverage by the other attendant.

Systems with Switched Loop Attendant Console(s) (SLAC)

For the Position Busy feature to be operational, the system must have either two attendant

positions or one position plus a multiline voice terminal administered as a “backup.” If the system

has two consoles, pressing the Position Busy button on one will make it inactive and cause most

calls in the common console queue to be directed to the active console. Each attendant covers for

the other. Only one console can be in Position Busy condition at a time. If the system has one

console with an administered backup voice terminal, pressing the POS BUSY button will make the

SLAC inactive, and most calls from the common queue will be directed to the backup terminal.

November 1995

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