Instruction manual

Attendant Message Waiting
Attendant Message Waiting
Description
This feature allows the attendant to remotely control the status of Message LEDs on user
stations. The attendant can activate the Message LED of the station while either (1) ringing,
(2) receiving Busy Tone, or (3) talking to a station.
The status of the Message LED of the
called party is reflected by the green status LED of the Attendant Message Waiting button in
any of these cases.
To activate (light) a user’s Message LED in any of these cases, the attendant presses the
Attendant Message Waiting button. (If the signaled voice terminal is not equipped with a
Message LED, the attendant’s LED will remain dark.)
Note:
The Attendant Message Waiting button on the Direct Trunk Attendant
Console (DTAC) is labeled ATT MSG. On the Switched Loop Attendant
Console (SLAC), the name is completely spelled out.
If the attendant presses the button a second (or third) time before hanging up, the user’s
Message LED will turn Off (and back On), etc.
The red I-Use LED associated with the Attendant Message Waiting button on the DTAC is
inoperative.
The attendant can turn a user’s Message LED on or off without disturbing the user by going
off-hook on a System Access or Loop button, pressing the Attendant Message Waiting
button, and then dialing the station.
Confirmation tone is returned, and the user’s Message
LED will turn on. To turn it off, press the button again.
Considerations
This feature allows the attendant to notify stations that a message is available for them.
This feature is not the same as the Station-To-Station Message Waiting or the Coverage
Message Waiting features.
Refer to the “Messaging Services” feature description for a
summary of all system Messaging Services.
Interactions
The following features interact with Attendant Message Waiting.
Callback Queuing: An attendant active on a queued inside call can toggle the Message LED
of the queued-for station by pressing the Attendant Message Waiting button.
Conference: Pressing ATT MSG while on a conference call will be ignored.
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