Instruction manual

Attendant Forced Release (SLAC Only)

Description

This feature drops all active parties from a call in which the attendant and one or more other

parties are connected together.

The attendant uses the feature by pressing the FORCED

RELEASE button while connected to other callers in a conference-type call. The other parties

will be disconnected from the console and from each other. After Forced Release has taken

place, the attendant can receive a new call from the console queue or place a call.

Considerations

Forced Release differs from Release in an important respect. Simple Release separates the

attendant from an extended call or a conference call, but leaves the other parties connected

together; Forced Release completely disconnects all parties.

When the attendant is connected to only one other party, Forced Release has the same

result as Release (that is, the call is ended). If the attendant has already Released, Forced

Release has no additional effect.

For information on related Attendant Features (Table 2-E), refer to the individual feature

descriptions.

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