Instruction manual

FEATURES AND SERVICES
Attendant Direct Extension Selection
Description
This feature permits the attendant to extend calls to
stations by pressing one or two buttons
instead of pressing START and dialing the extension number. Each attendant console in a
system can have an associated Direct Extension Selector Console. A Selector Console can
be used with either a Direct Trunk Attendant Console (DTAC) or with a Switched Loop
Attendant Console (SLAC).
The Selector Console is also used by the attendant for simply calling inside stations, in
addition to “extending” calls.
The Selector Console (Figure 2-6) has an array of 100 Direct Extension Selection (DXS)
buttons plus seven Group Select buttons and a Test button. The DXS buttons are labeled 00
through 99. Default assignments for the Group Select buttons are 200-299, 300-399, etc., up
to 800-899, but they can be assigned any hundreds group in the dialing plan. To select an
actual extension number, the user presses a Group Select button for the hundreds group
and a DXS button for the last two digits.
Pressing a DXS button when off-hook on an incoming call is equivalent to pressing START
and dialing a station.
Such action will busy out the Start facility until the call is released. The
Selector Console can be used to monitor the on-hook/off-hook status of stations in the
system. If the attendant, while on-hook, presses a Group Select button, the Group Select
LED and the LEDs of any busy stations in that group will light steadily.
The DXS button LED and the Group Select button LED associated with a particular station
will flash when one of the following events occurs:
● The station calls the attendant
● A call extended by the attendant to the station returns on a RTN-BUSY or RTN-DA
button (DTAC only) or on a LOOP button (SLAC only)
● The station is covered and a call to it is redirected to a COVER button (DTAC only) or
to a LOOP button (SLAC only).
The LEDs stop flashing when the call is answered.
When the attendant answers a returning
call, the LEDs will return to the state that reflects the current on-hook/off-hook status of the
station.
In all of the above cases, the Group Select lamp associated with the current
“hundreds page” remains lighted steadily.
An outside call can be parked via the Selector Console by pressing one of the eight DXS
buttons that can be designated as Park extension numbers. On the DTAC, the status LED of
the parked call winks (to indicate that the call is on hold) and the status LED on the Selector
Console lights steadily. On the SLAC, the call is removed from the attendant console, with
the Selector Console LED lit steadily.
A call parked via the Selector Console and not picked up within an administered period (0-
240 seconds; default = 120) will return to the console.
The status LED of the parked-on
button will flash while the call is ringing the attendant.
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