Instruction manual

FEATURES AND SERVICES
Call Waiting: Calls cannot wait at the SLAC
Callback Queuing: Calls that are originated without use of the START button can be queued
for busy facilities.
They are treated like calls from standard multiline stations. A queued call
remains on the LOOP button where it was originated and does not return via the common
queue.
Headset Adapter: Connection of a headset adapter to the SLAC allows the optional use of a
headset instead of the handset in handling calls.
Administration Requirements
Attendant Console (Voice Terminal) Port:
● Assign telephone type.
● Assign Prime Line Preference to one of the LOOP buttons; default = top LOOP
button.
● Assign flexible buttons.
Trunk Port:
● Assign priorities to calls directed to the console queue.
● Assign the attendant(s) to handle calls from this trunk.
● Assign unique trunk identifiers.
System:
● Assign DID number for attendant “0” treatment.
● Assign Coverage Group number(s) for which the console queue is to serve as a
receiver.
● Assign Automatic Hold or Automatic Release.
● Enable ring reminder when calls enter queue.
● Assign Hold timer interval.
● Assign destination of held calls that time out.
● Assign call types and attendant specification for Message Center-Like operation in a
two-console configuration, if applicable.
● Assign call type priorities and attendant specification.
● Assign Position Busy “backup” station, if applicable.
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