Instruction manual

Attendant Console, Switched Loop
Call Types
The following types of attendant-seeking calls are sent to the common queue and then
directed to an idle LOOP button at a console:
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Incoming trunk calls that are administered to ring in the queue.
Dial Operator calls (placed from inside stations by dialing 0)
Following calls signed in at the console
Calls to Floating PDCs (FPDCs) that are not signed in at a specific station
Direct Inward Dialing (DID) calls to numbers that are not assigned to specific stations
Attendant DID calls
Calls to the attendant’s PDC
Coverage calls for which the common queue is a covering receiver
Returning calls.
An incoming trunk connected directly to a DGC group can also be assigned to the Attendant
Queue. Calls ringing simultaneously at the DGC group and at the console will be connected
to the facility that answers first.
The order in which calls (of the 32 call coverage groups) are serviced is established by
system administration.
Each type of call is assigned a priority that determines its position in
the common queue with respect to other types.
System administration also establishes
where the calls go. Obviously, in a one-attendant system, all calls automatically go to that
attendant. If a system has two attendants, however, administration can direct calls of each
type (with the exceptions noted below) to either position or to both positions. Returning calls
can be directed to either console or to the specific console that originated them,
Following and Attendant PDC calls can be assigned priorities but cannot be directed to a
specific attendant in a two-position system. Any trunk except types 901-902 and 1003-1008
(DID and Dial-in Tie Trunks) can be assigned
a priority and be directed to a specific attendant
position or to both.
Calls accessed by dialing a code [Pickup at other extensions, Trunk-Answer-from-Any-
Station (TAAS) Night Service calls, and calls parked by other stations] are originated at a
LOOP button and brought to the console on that same button. These calls do not enter the
common queue.
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