Instruction manual

FEATURES AND SERVICES
Placing a Call on a LOOP Button
In general, originating a call at an idle SLAC involves going off-hook and then dialing the
desired number. If the console is not idle, the attendant can generally use one of these
procedures:
● Split the active call (that is, put it on temporary hold by pressing the Start button) and
place another call on the same button; this is the normal call-extending procedure.
● If the Automatic Hold feature is enabled, press another LOOP button to place a new
call; the first call goes on hold.
● If the console does not have Automatic Hold (that is, it has the default Automatic
Release), use the Hold button to put the active call on hold; then select a new loop to
place a new call.
Dual Console Operation
A System 25 can be equipped with up to two SLACs, which operate simultaneously when
both are in service. Both consoles can receive the same types of calls, or each can be
administered to receive only certain types. When one console is out of service (see Position
Busy below), most calls are directed to the other.
Either or both consoles can function as a
message center.
Inside users can reach either attendant by dialing 0, or a particular one by dialing the
attendant’s PDC. DID callers can use the Attendant’s private DID number or the common
queue.
Position Busy
Operation of the Position Busy button by the attendant makes the console unavailable to
most incoming calls from the common queue and directs the calls to another answering
station. The only types of calls that are not diverted by Position Busy are Attendant DID,
DGC, and PDC calls. The placing of outgoing calls is not affected. When the Position Busy
condition is active, the green status lamp of the button lights steadily. Position Busy is
similar to the Send All Calls feature, which is not administrable on the SLAC.
The Position Busy feature is automatically assigned to a button position (see Figure 2-4)
when the console is administered. In a one-console configuration, however, the feature is
enabled only if a multiline voice terminal in the system is administered as a receiver of calls
from the common queue while the console is unavailable. If this is not done, the button
should be reassigned to another of the permissible features.
In a two-console configuration, an attendant in Position Busy mode will be covered by the
other attendant. Only one console can be in Position Busy mode at a time.
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