Instruction manual

FEATURES AND SERVICES
Attendant Console, Switched Loop
Description
In System 25, the Attendant Console is used to answer incoming trunk calls that are
specified to ring at an attendant position, to
answer calls from inside users, to extend calls to
inside stations and outside numbers, to assist system users in placing outgoing calls, and to
set up conferences.
The attendant can also manage and monitor some areas of system
operation. System 25 supports the Switched Loop Attendant Console (SLAC) or the Direct
Trunk Attendant Console (DTAC), which is covered in the preceding feature description of
this manual. Consoles of both types cannot be installed in the same system.
The SLAC (Figure 2-3) can be one of the Merlin System multiline voice terminals listed below,
administered with special buttons,
features, and capabilities to serve as an attendant
console. In addition to the attendant features, most standard multiline terminal features are
also available. (Refer to Section 4, “Hardware Description,”
for a complete identification of
all the external controls, indicators, and components of the SLAC voice terminals.)
● 7305H04C (34 programmable feature buttons; built-in speakerphone and display)
● 7317H01A (BIS-34D—34 programmable feature buttons each with I-use and status
LEDs; built-in speakerphone and display)
SWITCHED LOOP
ATTENDANT CONSOLE
OPTIONAL SELECTOR
CONSOLE
Figure 2-3.
Typical Switched Loop Attendant Console Position
Associated with the SLAC are message center-like capability and display support. The
message center feature provides for efficient handling of calls that should be sent to
message takers. These calls are directed to a message center console position through
administration of call type translations.
Display service allows identifiers (names) to be
assigned to extension numbers and trunks.
The system then displays the appropriate
information to the attendant when calls are processed at the console.
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