Instruction manual

Attendant Console, Direct Trunk
● Start [START]: Initiates the call-extending process by placing a caller on hold and
providing internal dial tone to the attendant.
● Cancel [CANCEL]: Terminates the “START” operation and reconnects the attendant to the
calling party.
● Release [RELEASE]: Releases the attendant from an active call and completes the call-
extending process.
● Return-On-Busy [RTN-BUSY]: Camped-on calls are returned to the console on this button
if not answered within a specified interval.
● Return-On-Don’t-Answer [RTN-DA]: Extended calls not answered are returned to the
console on this button if not answered within a specified interval.
● Attendant Message Waiting [ATT MSG]: Used by the attendant to remotely control
Message LEDs on voice terminals.
● Alarm [ALARM]: The associated status LED flashes when a system trouble has been
detected; the LED can be changed from flashing to steadily lit by pressing the button. The
associated red status LED will be lighted when a bad barrier code or barrier code timeout is
detected. The red LED can be extinguished by pressing the associated button.
Two other attendant-only features are assigned to console feature buttons if required: Position Busy
[POS BUSY] and Night Service [NIGHT]. In a dual-attendant-console system, Position Busy
removes an attendant console from service. Only one of two consoles can be in the “Position Busy”
mode at a time. When Night Service is activated, attendant-seeking calls can ring a night bell, can
be directed to assigned voice terminals, or can be sent to a night service announcement.
Dual Console Operation
A System 25 can be equipped with up to two DTACs that operate simultaneously when both are in
service. If the system has two attendant consoles, one is called the first attendant console; the other
is called the second attendant console. The calls in the following list will be routed to the first
attendant console:
● Dial “0” calls
● DID calls to unassigned numbers (when administered to route to the attendant)
● Calls to Floating Personal Dial Codes (FPDCs) not signed in anywhere (if administered to
route to the attendant)
If the first attendant has activated the Position Busy feature or is busy on all System Access
buttons, these calls will be routed to the second console. If that console is also busy on all System
Access buttons, busy tone is provided to the calling party.
System users and DID callers can reach a particular attendant by dialing the Personal Dial Code
(PDC) assigned to the desired attendant.
2-20
November 1995