Instruction manual

FEATURES AND SERVICES
Attendant Camp-On
Description
This feature allows the attendant to extend a trunk call to a busy voice terminal and leave it
waiting or “camped on” there.
After hearing busy tone, the attendant presses RELEASE to
camp-on this call at the busy terminal.
When this is done, a burst of tone is heard in the
handset of the called terminal and the caller is placed on hold (hearing music-on-hold if
available). When a System Access button at a multiline set becomes idle or a single-line
terminal hangs up, the camped-on call is connected automatically and ringing begins.
Considerations
A camped-on call can be answered by a busy single-line user without losing the current call
by momentarily pressing the switchhook (which places the current call on hold) and then
dialing ✶ 9. Multiline terminal users cannot do this. However, if they have a System Access-
Originate Only button, they can place all other calls on hold, go off-hook on that button and
dial ✶ 9 to pick up the camped-on call.
If the camped-on call is not answered within a specified time, the call will be returned to the
Attendant Console in one of the following ways:
● Switched Loop Attendant Console
The call returns to the common queue, where it remains until the console can receive
it at a LOOP button.
● Direct Trunk Attendant Console
The call returns to the Return-On-Busy (RTN-BUSY) button. If that button is busy,
the call remains camped-on at the called terminal until the RTN-BUSY button of the
console becomes idle.
For information on related Attendant Features (Table 2-E), refer to the individual feature
descriptions.
Interactions
The following features interact with Attendant Camp-On.
Call Waiting: Trunk calls camped onto a station by an attendant are given priority over other
waiting calls.
Callback Queuing: Trunk calls camped onto a station by an attendant are given priority over
queued calls.
Coverage: If the called party is a sender in a Coverage group and all receivers of the
Coverage group are busy, the call will camp onto the originally-dialed station. Once
camped-on, calls will no longer receive coverage even if a coverage receiver becomes idle.
2-16