Instruction manual

Attendant Call Extending
Calls extended to an idle voice terminal that are not answered within a specified time return
to the Attendant Console on an idle LOOP button (SLAC only) or on the Return-On-Don’t-
Answer (RTN-DA) button (DTAC only). Calls camped-on at a busy voice terminal that are not
answered within a specified time return to the Attendant Console on an idle LOOP button
(SLAC only) or on the Return-On-Busy (RTN-BUSY) button (DTAC only). If a SLAC is not
available to incoming calls (busy on another call, in Position Busy mode, etc.), a returning call
remains in the console queue until the console can handle it. If the Return buttons on a
DTAC are busy, an extended call remains at the called terminal until that button becomes
idle.
Considerations
Attendant Call Extending allows the attendant to utilize the additional attendant related
features such as Attendant Splitting One-Way, Release, Cancel, Return-On-Don’t-Answer,
Return-On-Busy, Forced Release (SLAC), Join (SLAC), and Source/Destination (SLAC).
For information on related Attendant Features (Table 2-E), refer to the individual feature
descriptions.
Interactions
The following feature interacts with Attendant Call Extending.
Forwarding: Calls extended by an attendant to a forwarding station will be given normal
Forwarding treatment.
Administration Requirements
System:
● Number of seconds before a Camped-On call returns to the Attendant Console (1-
120 or 0 for no Attendant Camp-On; default = 30).
● Number of rings before unanswered call returns to the Attendant Console (1-31;
default = 5).
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