Instruction manual

FEATURES AND SERVICES
Attendant Call Extending
Description
This feature allows the attendant to put a call in a special hold condition, call another station,
then connect the two calls together.
The attendant can withdraw from the connection and
separate the call from the console or remain connected to the other parties. Attendant Call
Extending is a feature used at either a Direct Trunk Attendant Console (DTAC) or a Switched
Loop Attendant Console (SLAC).
Note:
In general,
the attendant should not use the TRANSFER button, which
invokes the standard multiline voice terminal Transfer feature, to extend calls.
If Transfer is used, busy or unanswered calls cannot return to the attendant
console for further handling.
The attendant, after placing or answering a call, can use Procedure 1 or 2 to extend this call
to an inside extension or Procedure 1 to extend it to an outside number:
1. Press START to place the incoming call on hold via the Attendant Splitting One-Way
Automatic feature. After receiving Dial Tone, the attendant then dials the requested
inside or outside number.
or
2. Press the Selector Console Group Select and Direct Extension Selection (DXS)
buttons associated with the requested inside station. This operation is equivalent to
pressing START and dialing the extension.
If ringing tone is heard, the attendant presses RELEASE (Manual Release) to connect the
caller to the ringing line and separate the call from the console. As an alternative, a DTAC
attendant or a SLAC attendant (with Automatic Release administered) can go straight to
another call by pressing any facility button,
such as System Access, Loop, Automatic
Intercom, or an outside line; this completes the call extending procedure. (If a SLAC
attendant has Automatic Hold administered instead of Automatic Release, pressing a facility
button simply puts the incoming call on hold and does not extend it.)
The attendant has the option of staying connected to the ringing line to announce the call
before connecting the two parties.
The attendant can then release or (SLAC only) join the
other parties in a 3-way connection by using the Attendant Join feature.
If busy tone is heard and Attendant Camp-On (see associated feature description) is not
desired, the attendant presses CANCEL and is reconnected to the calling party.
If busy tone is heard on a call to an inside station and Attendant Camp-On is desired, the
attendant presses RELEASE. The called party hears a tone burst, and the call waits at the
called voice terminal.
When a busy single-line station goes on-hook, or a busy multiline
station System Access button becomes idle, the call automatically begins ringing at the
station.
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