Instruction manual

AUDIX Voice Power System
AUDIX Voice Power System
Description
The AT&T AUDIX VOICE POWER (AVP) System provides a group of communications services
that expand System 25 operation in the
area of collecting, processing, and delivering voice
messages for inside users and outside callers. It functions somewhat like a sophisticated system-
wide answering machine and/or an automated attendant. AVP is an adjunct to System 25,
connected by way of special ports on analog tip/ring circuit packs. Administration procedures
establish the proper System 25-to-AVP interface and set up the desired AVP capabilities.
The AVP hardware and software are part of System 25’s Integrated Solution.
Five separate services are available with AVP. The first listed is user-oriented, that is, intended
primarily for people inside the system. The other four are caller-oriented, that is, designed for
managing incoming calls.
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Voice Mail Service—The primary service of AVP. It allows users to send voice messages to
each other, retrieve their own messages (both inside and outside), record personal
greetings to callers, and administer passwords.
Automated Attendant Service—Answers incoming calls and gives the caller a choice of
destinations (including attendant) or of recording a message for some inside station.
Announcement Service—Provides simple announcements to callers, then disconnects.
Useful for answering calls during nonbusiness hours and for providing information to
employees.
Call Coverage Service—Answers incoming calls and allows the caller to record a message
or be transferred to an attendant.
Message Drop Service—Allows certain users to record messages to solicit information from
callers. After dialing an assigned number and hearing the message, callers can record their
responses. Useful for product and marketing surveys.
For complete information on AVP, refer to its own set of documentation.
Security Considerations
Potential Abuse of the Feature
Unauthorized persons concentrate their activities in two areas with AUDIX Voice Power: (1) they try
to locate unused or unprotected mailboxes and use them as drop-off points for their own messages,
or (2) they try to transfer out of AUDIX Voice Power, gain access to an outgoing trunk, and make
long distance calls.
Techniques for Minimizing Abuse
1. Requires employees who have voice mailboxes to use passwords to protect their mailboxes.
Follow secure password procedures as described below:
November 1995
2-361