Instruction manual

FEATURES AND SERVICES
Account Code Entry, Forced
Description
This feature forces selected station users to enter account codes before dialing certain calls
out of System 25. Users at stations that have Forced Account Code Entry (FACE) are
required to enter account codes either for all outgoing calls or for just “dial 0 or 1” toll calls.
The code entries appear in the ACCOUNT field of the SMDR records.
To place a FACE-restricted call, the user must dial the Account Code Entry access code ✶ 0
followed by an account code before dialing the rest of the call. The account code entry is
terminated when the number of digits entered equals the number administered for system
account codes or when # is entered.
The user hears second dial tone after the code is
entered and can then dial the necessary access codes and other numbers to reach the
destination.
If the user makes an error while entering the account code, the procedure can be corrected
by dialing ✶ 0 followed by the correct account code.
The user receives reorder tone when an account code is required on a call but not entered.
Considerations
FACE ensures that specified outgoing calls include information (project, client, department,
etc.) to be used for accounting and billing purposes.
The voice terminal user cannot use the Account Code Entry feature button for forced entry.
This button is used with the Optional Account Code Entry feature only.
An account code entry cannot be forced for the following types of calls:
● Personal Line calls
● Direct Facility Access calls
● Remote Access
● Calls to 911 and the three ARS-administered emergency numbers, when using ARS.
FACE requirements apply to calls using these facilities and features:
● Repertory Dialing
● Personal/System Speed Dialing
● ARS (nonemergency) and pooled facility access codes
● Trunk calls using Conference or Transfer
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