Instruction manual

Transfer

Description

This feature allows a user to move any call from the user’s terminal to another voice

terminal, then disconnect from the call.

A user can transfer calls either with or without announcement. A multiline terminal user

presses TRANSFER; the party is automatically placed on Special Hold (indicated by a

broken-flutter on the status LED of the call appearance button). The system will

automatically select an idle System Access button. The user may dial the desired number or

select another facility button and dial the call. The user then can do one of two things: (1)

hang up or (2) wait until the called party answers, announce the call, and then hang up. The

held call receives Music-on-Hold, if provided and administered, until the transferring station

hangs up, after which it receives ringback until the transferred-to station answers.

Unanswered transfers will receive the coverage treatment of the transferred-to station.

A Personal Line transferred by a multiline voice terminal user will indicate the Special Hold

status at the transferring voice terminal until answered, and may be reentered if the call is

not answered. Reentering the call will automatically terminate the transfer attempt.

Single-line voice terminal users may transfer calls by flashing the switchhook, which puts the

caller on hold, listening for Recall Dial tone, dialing the second party, and going on-hook

either immediately or after announcing the call to the second party. A call may also be

transferred by setting up a conference and then hanging up.

Considerations

Transfer provides a convenient way to redirect a call to another voice terminal. Attendant

assistance is not required and the caller does not have to redial. While it is possible to

transfer a call without announcement, it is recommended that call transfers be announced.

Interactions

The following features interact with Transfer

Account Code Entry, Forced (FACE): Calls can be transferred in both directions between a

FACE-restricted station and a non-FACE station.

Account Code Entry, Optional: A user may transfer a call to another user, then, instead of

hanging up, enter an account code. Subsequent account code entries will be ignored.

Attendant Console:

In most cases, the attendant should not use this feature to extend

incoming calls, but should use the Start button or Selector Console instead. The exception

to this rule occurs if a trunk-to-trunk transfer is desired (see below).

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