Instruction manual

FEATURES AND SERVICES
Pickup
Description
This feature allows a user to answer a call ringing at another voice terminal. There are two
forms of Pickup: (1) Directed and (2) Group.
Directed Pickup:
Directed Pickup allows calls to other voice terminals, including Automatic Intercom calls and
calls ringing at coverage buttons. to be “picked up” by dialing the Pickup code ( ✶ 7 ) and the
ringing terminal’s PDC.
Picked-up calls remain accessible at the call appearance button of
multiline terminals, but are no longer available at single-line terminals.
A ringing call can be answered at a busy single-line voice terminal by pressing the
switchhook, which will place the current call on hold, dialing ✶ 7, and the ringing voice
terminal’s PDC.
This is a standard feature available at every voice terminal. No administration is required.
Also, this feature cannot be turned off or restricted.
Group Pickup:
Group Pickup permits calls to another terminal in the Pickup group to be answered. Any
ringing call, including Automatic Intercom and coverage calls, is eligible for Pickup.
A member of a Pickup Group can answer any call to any other member of the group by
dialing the Group Pickup code ( ✶ 70 ).
Up to 16 groups (with up to 16 voice terminals in each group) can be set up. Each Pickup
group can have a maximum of two simultaneous ringing calls eligible for Pickup treatment at
a time, and the calls are picked up in order of arrival.
A user can be assigned to only one
Pickup Group.
Considerations
With Pickup, users do not have to leave their own voice terminal to answer a call at a nearby
voice terminal.
Instead, a user simply lifts the handset and dials an access code. This
allows calls that may go unanswered to be handled quickly and efficiently.
The call must be administered to ring at the voice terminal for which Pickup is attempted.
Otherwise the attempt will be blocked.
If the picked-up call was to a multiline terminal, the called terminal can still enter the call. If
the called terminal was a single-line terminal, it cannot enter the call once it is picked up.
Pickup cannot be invoked after the call has been answered.
2-256