Instruction manual

FEATURES AND SERVICES
pressing an idle Park button.
The status LED of the parked line on the Attendant Console
winks and the status LED of the Park button on the Selector Console lights steadily. A call
parked with the Selector Console is retrieved by dialing ✶ 8 and the access code assigned to
the dedicated Park button.
A call parked by the attendant using the same procedure as a multiline voice terminal user
will return to a SA button on a Direct Trunk Attendant Console (DTAC) or a LOOP button on
a Switched Loop Attendant Console (SLAC) if it is not picked up within the administered
return interval. A call parked on the Selector Console but not picked up within the interval
will return to the RTN-DA button (DTAC) or a LOOP button (SLAC), in the same manner as
any other unanswered call.
Each voice terminal user (except an attendant with a Selector Console) can only park one
call at a time: a maximum of 24 calls can be parked in the system at one time. A call is no
longer parked when it is answered, when it returns to the parking terminal, or when it is
abandoned by the caller.
Considerations
Park can be used whenever a user engaged on a call needs to go elsewhere, and wishes to
complete the call from another terminal.
Park also allows users to answer a call from any
voice terminal when paged.
In order to use the Park feature, a station must have at least one System Access button.
Interactions
The following features interact with Park.
Attendant Direct Extension Selection: Station-to-Station calls cannot be parked via the Park
buttons on the Attendant Selector Console.
Attendant Position Busy:
If a call is parked on an attendant console and the attendant
console enters Position Busy mode, the parked call will return to the inactive console if not
answered within the administered interval (default = 2 minutes).
If a call is parked on the Selector Console by a Switched Loop attendant and the SLAC is
placed in the Position Busy mode, the parked call will return to the other active attendant
console, if not answered within the administered interval.
Bridging of System Access Buttons:
A call parked by a principal station having bridged call
appearances at a bridging station must be retrieved by dialing ✶ 8 and the PDC of the
principal station. The principal station and the bridging station can enter the call without
affecting its parked state.
If the call returns, it can be answered at the principal station or on
a bridged appearance.
If a bridging station is active on a bridged call appearance and activates Park, the call is
parked on the Personal Dial Code (PDC) number of the principal station, not of the bridging
station. If the parked call is not answered, it will return on the principal’s SA button.
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