Instruction manual

Park
Park
Description
This feature allows a user to put a call into a special hold/parked condition so that it can be
picked up from any voice terminal in the system.
It is used in three typical applications:
● Basic Park: A user parks a call and then picks it up at another voice terminal.
● Meet-Me-Conference: A conference member parks the conference and pages
another employee to join the conference.
● Transfer: A user parks a call and then pages another employee to pick up the call.
A user parks a call by first putting it on hold and then dialing the Park code ( ✶ 5 ). The call
can subsequently be retrieved from any voice terminal by dialing the Park retrieval code ( ✶ 8 )
and the PDC of the parking station.
In addition, any user active in a conference involving
fewer than five members may park the conference so that another user may join by dialing
✶ 8 and the parked-on number.
A multiline voice terminal user invokes Park by pressing HOLD to place a call or conference
on hold, then pressing an idle System Access button and dialing ✶ 5. A single-line voice
terminal user invokes the feature by pressing the switchhook to place the call or conference
on hold, then dialing ✶ 5.
If the call is successfully parked, the user receives confirmation
tone and then recall dial tone. If the call cannot be parked, reorder tone is received. In the
latter case, to return to the held call, the user presses the held call button (multiline sets) or
flashes the switchhook (single-line sets).
The parking station may return to a parked call or conference without affecting the park
state. The multiline voice terminal user may return by pressing the held call button. The
single-line user may return by flashing the switchhook.
When the single-line user goes on-hook, the parked call is removed from the terminal and
cannot be reentered.
To retrieve a parked call, a user must obtain system dial tone, dial ✶ 8 and then dial the PDC
of the station that parked the call.
If the call is not retrieved within an administered interval
(default = 2 minutes) the call will return to the user that parked the call. At multiline voice
terminals, returning calls always ring at System Access (SA) buttons, regardless of the type
of button on which the parked call arrived originally. If no idle SA button is available, calls
attempting to return will remain parked until one becomes idle.
Note: Multiline voice terminals without SA buttons cannot park calls (they receive
reorder tone when they try to do so). However, in a principal station/bridging
station arrangement, a bridging station without SA buttons can park calls on
its Bridged Access buttons because returning calls would ring at the principal
station.
An attendant can park a call with the same procedure as a multiline voice terminal user. In
addition, if the Attendant Position is equipped with a Selector Console, up to eight trunk calls
can be parked on DXS buttons dedicated to the Park function. The attendant parks a call by
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