Instruction manual

FEATURES AND SERVICES
Note that at least one station must be designated as a NS receiver for this feature to work
properly. If only an announcement is required, administer the announcement device as a
station and make this station the NS receiver.
Refer to the
“Night Service Delay Announcement”
feature description for additional
information on the delay announcement.
Trunk-Answer-from-Any-Station:
Allows any user to answer NS calls.
Incoming trunk calls activate an external alerting device
such as a bell (“External Alerts”
feature). A user can then dial the NS access code and
answer the call. Night Service is activated under the following conditions:
● An attendant has pressed NIGHT on either console.
● TAAS NS has been administered for the trunk.
● A NS external alert has been installed and administered.
Note that TAAS NS calls will not activate the delay announcement associated with Directed
NS.
Considerations
Directed NS provides a means of ensuring that Night Service calls are answered by
designating individual voice terminals to receive the calls.
In noisy environment, for example,
NS via external alerting devices may not be practical. Directed NS provides a solution to the
noise problem.
Also, Personal Line calls to executives can receive special handling by
providing Directed NS. Calls continue to ring at the attendant position or Personal Line
appearances when NS is activated.
They also ring the external alert (TAAS) or Directed NS
station.
Trunk-Answer-from-Any-Station provides the capability for any user to answer NS calls.
Interactions
The following features interact with Night Service.
DID Trunks: DID trunks are not assignable to NS. A DID call will ring at the appropriate
station whether NS is activated or not.
Following/Forwarding:
Directed night service calls will not be given following or forwarding
treatment if the PDC is signed in at another station.
Remote Access: Remote Access trunks (dedicated or shared) cannot be given Directed or
TAAS Night Service treatment.
2-238