Instruction manual

Music-On-Hold
Music-On-Hold
Description
This feature provides music or other audible indication to a held party on an outside line
On an outside call, if the user places the call on Hold, or after a call into a DGC group
receives the delay announcement, music is provided to the calling party. If a caller receives
music because all members of a DGC group are busy, when a group member becomes
available to answer the call, music is removed and the calling party is connected to the DGC
member.
When a multiline voice terminal user places a call on hold, the status LED of the held line
winks and music is provided to the held party. The user may return to the held party by
pressing the button associated with the held call.
The status LED lights steadily, music is
removed from the line, and a talking connection is again established.
When a single-line voice terminal user places a call on hold by pressing the switchhook
momentarily, the calling party is connected to music or a recording. The station may return
to the held call by pressing the switchhook a second time. The music is removed from the
line and the held party is reconnected to the user.
Music-On-Hold is not invoked when a conference call is placed on hold or when the
attendant “Start” facility is used to place a call on hold.
In addition, Music-On-Hold is not
provided for data calls or inside calls.
Considerations
Music-On-Hold lets the waiting party know that he or she is still connected.
Users of equipment that rebroadcasts copyrighted music or other material may be
required to obtain a copyright license from a third party such as ASCAP or BMI.
Interactions
The following features interact with Music-On-Hold.
Attendant Splitting One-Way Automatic:
Music-On-Hold is not provided when the attendant
presses START.
Conference: When a station user sets up a conference, the other parties are put on “special
hold” until being connected together.
If Music-On-Hold has been administered for the
special hold condition, the conferees hear music during the hold interval.
Direct Group Calling: An incoming call to a busy DGC group that provides a recorded delay
announcement will receive music after the announcement.
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