Instruction manual

Message Center-Like Operation (SLAC Only)
Message Center-Like Operation (SLAC Only)
Description
A System 25 Switched Loop Attendant Console (SLAC) can be made to function like a
message center through administration of call type translations. Certain specific types of
calls in the common queue will then be directed only to a console administered as a
message center.
This arrangement involves no changes in equipment or in operating
procedures. The message center attendant answers incoming calls of the preselected types
in the normal way.
No provision is made for storing messages, a capability often associated
with full service message centers.
Message Center Call Types:
The Message Center receives calls of the following types:
● Returning parked calls that were originally parked from a Selector Console.
● Returning camped-on calls.
● Returning calls that were extended (transferred) from an Attendant Position to a busy
station or a station that does not answer.
● Coverage calls
—incoming inside and outside calls (including DID calls) covered by
the common queue when the called party does not answer, is busy, or does not want
to be disturbed (Send All Calls).
● Floating PDCs (FPDCs) not signed in at a station and unassigned DID calls
The type of each incoming Message Center call will be identified by a call type descriptor on
the console’s 16-character display screen. Refer to the earlier Switched Loop Attendant
Console feature description for a list of descriptors.
Console Configurations:
Message Center-like operation applies only when the System 25 has two SLACs. In a one-
console system, all calls are handled at the same position.
In the default condition, a SLAC is a combined Attendant Position/Message Center. It can
receive any type of call. In a one-console system, there is no division between attendant and
message center functions.
A dedicated Message Center is a console that is administered to receive only the specified
incoming call types. Dial 0 calls (attendant-seeking calls from inside the system) are not
directed to a Message Center, but the console has a unique PDC number that callers can
use to reach the attendant.
A dedicated Attendant Position is a console that is administered to answer all of the calls not
handled by the Message Center.
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